Information Technology Support Specialist

2 weeks ago

Denver, Colorado, United States Solari Corp Full time

Position Overview:

The IT Support Specialist will deliver technical assistance to oversee, monitor, and sustain all IT infrastructures, emphasizing hardware management and application support.

Key Responsibilities:

  • Respond promptly to all helpdesk inquiries, ensuring that user experiences related to IT challenges are addressed efficiently and effectively.
  • Document and allocate daily tasks within the helpdesk ticketing system, escalating issues to management and IT specialists when necessary.
  • Prioritize support requests to guarantee timely ticket resolutions and report performance metrics.
  • Engage in clear communication with all personnel, colleagues, and external partners to resolve end-user support challenges.
  • Execute full system imaging, reimaging, and hardware deployment tasks.
  • Maintain accurate tracking of IT assets and inventory.
  • Assist in the management of networking devices, including switches, routers, and cabling.
  • Update and maintain the Knowledge Base while exceeding service delivery standards.
  • Monitor and support connectivity for CRN infrastructure, including VPN, wireless, and internet access.
  • Support applications such as MS Office 365, Electronic Health Record Systems (EHR), Adobe Acrobat, Interactive Intelligence, and Genesys Cloud at a user level.
  • Oversee all aspects of network security, including patch management and antivirus solutions.
  • Contribute to the upkeep of corporate Internet and Intranet applications.
  • Collaborate with IT leadership to revise or develop new company procedures and policy updates.
  • Participate in an on-call rotation to provide support for local and remote users across all business operations.
  • Perform additional duties as assigned.

Required Knowledge, Skills, and Abilities:

  • Strong ability to prioritize tasks and manage time effectively while handling sensitive information with professionalism.
  • Maintain professionalism and appropriate boundaries in interactions with clients and staff.
  • Consistently demonstrate preparedness for work, meetings, training, and job-related activities.
  • Exhibit compassion in all interactions, striving for excellence and ownership in contributing to the company's success.
  • Embrace a mindset of openness and continuous learning, engaging in discussions, exploring new ideas, and reflecting on personal and professional growth.

Education and Experience:

  • 1-3 years of experience in IT helpdesk support or a related field is required.
  • A+, N+, Security+ certifications or equivalent are preferred.
  • An Associate's Degree in Information Systems or a related discipline is preferred.

Compensation and Benefits:

The compensation range for this position is $28.12—$46.87 USD, depending on the candidate's relevant education and experience.

Working Conditions:

Employees may be required to stand, walk, sit, and use their hands frequently. Occasional lifting of up to 25 pounds may be necessary. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees must maintain a stable and secure private home internet connection with specified minimum speeds.

About Solari:

Solari is a recognized nonprofit organization operating a 24/7 crisis line across multiple states. Our mission is to inspire hope through our dedicated and compassionate team.

Since our inception, we have provided essential crisis contact center services, expanding our offerings to include a variety of community support services.

Equal Opportunity Employer:

Solari is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on any legally protected status.

  • Senior Technology Information Security Officer

    1 day ago

    Denver, Colorado, United States Hispanic Technology Executive Council Full time

    Job Summary:The Senior Technology Information Security Officer will be a key member of the Hispanic Technology Executive Council's (HTEC) organization, working closely with the business units to develop a deep understanding of the organization's operations. This role will focus on providing specialized information security risk-based discussions to ensure a...

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States SNI Companies dba SNI Technology Full time

    SNI Companies dba SNI Technology is seeking a skilled IT Support Specialist to join our dedicated team. The IT Support Specialist will collaborate with the IT infrastructure team to address service requests related to personal computers, networking devices, printers, and multifunction devices.Key Responsibilities:* The IT Support Specialist will assist in...

  • Senior Technology Support Specialist

    1 week ago

    Denver, Colorado, United States RED SKY Consulting Full time

    Job OverviewAs a Senior Technology Support Specialist at RED SKY Consulting, you will serve as a key advisor and technical support expert for our diverse clientele. The Global Technical Resource Center (GTRC) team leverages their vast expertise to deliver technical guidance and assistance to our Solutions Support and Advanced Technology Support teams. This...

  • Linux Support Specialist

    6 days ago

    Denver, Colorado, United States STAND 8 Technology Services Full time

    About the RoleSTAND 8 Technology Services is seeking a highly skilled Linux Support Specialist to join our team. As a key member of our IT infrastructure team, you will be responsible for providing top-notch support for our clients' Linux-based systems.Key ResponsibilitiesInfrastructure SupportDevelop and maintain relationships with cross-functional teams to...

  • Technical Support Specialist

    2 weeks ago

    Denver, Colorado, United States Alerio Technology Group Full time

    Job OverviewAbout Alerio Technology Group: Alerio Technology Group is dedicated to delivering exceptional IT support services tailored for K-12 Charter and Private Schools, along with various commercial organizations. Our commitment lies in providing dependable and responsive IT solutions that empower our clients to concentrate on their primary operations...

  • Head of Information Technology

    1 week ago

    Denver, Colorado, United States National Jewish Health Full time

    Position OverviewFacility: National Jewish Health - Main CampusDepartment: Information Services & TechnologySchedule: Full Time - Day ShiftRole SummaryThe Chief Information Officer is responsible for overseeing and enhancing the efficient utilization of information technology across the organization. This role involves developing technology strategies in...

  • Head of Information Technology

    2 weeks ago

    Denver, Colorado, United States Acord (association For Cooperative Operations Research And Development) Full time

    Position OverviewThe Chief Information Officer (CIO) is responsible for directing and enhancing the strategic utilization of information technology across the organization. This role involves collaborating with other executives to formulate and implement technology strategies that align with the organization's goals. The CIO provides visionary leadership for...

  • Customer Support Specialist

    2 weeks ago

    Denver, Colorado, United States Recondo Technology, now part of Waystar Full time

    Position Title: Client Support RepresentativeLocation: RemoteReporting To: Client Support ManagerPosition Summary: We are currently in search of a Client Support Representative to deliver exceptional Tier 1 and Tier 2 assistance to our valued clients at Recondo Technology, now part of Waystar. This role involves collaborating with our Client Management team...

  • Head of Information Technology

    1 week ago

    Denver, Colorado, United States Acord (association For Cooperative Operations Research And Development) Full time

    Position OverviewThe Chief Information Officer (CIO) is responsible for directing and enhancing the strategic utilization of information technology across the organization. This role involves collaborating with executive leadership to formulate and implement technology strategies that align with the organization's objectives. The CIO will provide visionary...

  • Customer Support Specialist

    2 weeks ago

    Denver, Colorado, United States Recondo Technology, now part of Waystar Full time

    Position Title: Client Support RepresentativeLocation: RemoteReporting To: Client Support ManagerPosition Summary: We are currently in search of a Client Support Representative to deliver Tier 1 and Tier 2 assistance to our esteemed clientele at Recondo Technology, now part of Waystar. This role is pivotal in aiding our Client Management team by efficiently...

  • Legal Technology Specialist

    1 day ago

    Denver, Colorado, United States destinationone Consulting Full time

    At destinationone Consulting, we specialize in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, NonProfits, Legal, and Public Accounting. We are proactively building a data bank for opportunities in these fields.As a Legal Technology Specialist, you will play a crucial role in implementing and managing...

  • IT Support Specialist

    1 week ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a skilled Desktop Support Analyst to join our dynamic IT infrastructure team. This role is essential for maintaining the efficiency of our technology operations. Key Responsibilities: Manage and resolve support tickets related to PC workstations, network switches, printers, and copiers.Prioritize and address incoming support...

  • Identity and Access Management Information Security Senior Controls Specialist

    4 days ago

    Denver, Colorado, United States Hispanic Technology Executive Council Full time

    About the RoleWe are seeking a highly skilled Senior Identity and Access Management (IAM) Security Specialist to join our team at the Hispanic Technology Executive Council. As a key member of our organization, you will play a critical role in ensuring the security and integrity of our systems and data.Key ResponsibilitiesDevelop and Implement IAM Policies:...

  • Information Technology Analyst

    2 weeks ago

    Denver, Colorado, United States Contact Government Services, LLC Full time

    Position Title: Technical Analyst (Data Analytics) Employment Type: Full-Time, Experienced Department: Legal/ Information Technology Contact Government Services, LLC is in search of a Technical Analyst to enhance our team, focusing on a comprehensive technical support initiative for a significant Federal agency. We are dedicated to assembling driven, highly...

  • Vice President of Information Technology

    2 weeks ago

    Denver, Colorado, United States National Jewish Health Full time

    Position OverviewAs the Vice President of Information Technology, you will be responsible for overseeing and enhancing the effective utilization of information technology across the organization. You will collaborate with other executives to develop and implement technology strategies that align with organizational goals.Your role will include providing...

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a dedicated Desktop Support Analyst to join our esteemed client’s IT infrastructure team. This role involves addressing support tickets related to personal computers, network switches, printers, and copiers. Key Responsibilities: Administer and maintain computer devices efficiently.Oversee the deployment of computers and manage...

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a skilled Desktop Support Analyst to join our dynamic IT infrastructure team. The ideal candidate will be responsible for addressing and resolving technical issues related to PC workstations, network switches, printers, and copiers. Key Responsibilities: Manage and prioritize support tickets to ensure timely resolution of issues....

  • IT Support Specialist

    2 weeks ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a skilled Desktop Support Analyst to join our dynamic IT infrastructure team. The ideal candidate will be responsible for addressing support tickets related to personal computers, network switches, printers, and copiers. Key Responsibilities: Administer and maintain computer devices to ensure optimal performance.Oversee the...

  • IT Support Specialist

    1 week ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a dedicated Desktop Support Analyst to enhance our IT support operations. The ideal candidate will collaborate with the IT infrastructure team to address and resolve issues related to personal computers, network switches, printers, and multifunction devices. Primary Responsibilities: Administer and maintain computer devices to...

  • IT Support Specialist

    1 week ago

    Denver, Colorado, United States SNI Technology Full time

    SNI Technology is seeking a dedicated Desktop Support Analyst to join our dynamic IT infrastructure team. This role involves addressing and resolving support tickets related to PC workstations, network switches, printers, and copiers. Key Responsibilities: Manage and maintain computer devices, ensuring optimal performance.Oversee the deployment of new...