HR Service Agent

2 months ago

South Saint Paul, Minnesota, United States Renewal by Andersen Full time


Description & Requirements

ANDERSEN CORPORATION SUMMARY

At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of "2023 America's Greatest Workplaces."

We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes "Best Employer for Diversity 2022."

Earning the 2023 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.

SUMMARY

The HR Service Agent is responsible for providing an excellent employee experience to employees, retirees, leaders, and cross-functional partners questions and requests. This role serves as the first point of contact within HR Services providing accurate information and maintaining the utmost confidentiality, professionalism, positive attitude and integrity in all customer interactions.

PRIMARY RESPONSIBILITIES

  • Provide Tier 1 general support for all employee inquires generated by phone or through ServiceNow case creation.
  • Ensure timely response to all inquiries and performing in accordance with established HR service center KPIs.
  • Sincere dedication to providing a world class employee experience with every interaction
  • Proper and timely escalation to all Tier 1 Specialized inquires.
  • Ensure data integrity and building documentation and resources to support knowledge sharing and collarboration.
  • Utilize knowledge repository to answer employee inquires.

MUST HAVE QUALIFICATIONS:

  • Bachelor's degree preferred with 1-2 years' experience in benefits administration.
  • Drive and passion around innovation and creative problem-solving
  • Knowledge of HR plans, policies, practices, programs and systems
  • Confident in answering phones and utilizing computer systems for case management as well as databases.
  • Excellent verbal and written communication skills
  • Love working with employees and helping others.
  • Can handle high volume workload with ability to multi-task

CULTURE AND BENEFITS

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

* Medical/Dental/Vision/Life Insurance

* Health Savings Account contributions

* Paid holidays plus PTO

* 401(k) plan & contributions

* Professional development and tuition reimbursement opportunities

* Charity contributions

* Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.



Posting City:

Remote, MN

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