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Customer Service Ambassador

2 months ago

Saint Paul, Minnesota, United States Tom Buckholt - State Farm Agent Full time
Job Overview

As a valued member of the Tom Buckholt - State Farm Agent team, you will play a critical role in delivering exceptional client experiences that drive business growth and success. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this dynamic and rewarding position.

Key Responsibilities
  • Client Engagement: Respond to customer inquiries and provide accurate policy information, ensuring seamless communication and resolving any issues promptly.
  • Policy Support: Assist clients with policy changes and updates, ensuring a smooth and efficient experience.
  • Claims Processing: Process insurance claims and follow up with clients to ensure timely resolution and satisfaction.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, providing valuable insights for business growth and improvement.
  • Team Collaboration: Work closely with the agency team to anticipate and meet the needs of our valued clients.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with clients and team members.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Previous Experience: Previous customer service experience is preferred, but not required.