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Consumer Services Representative
3 months ago
Why Gallo?
With a global portfolio of over 100 unique wine and spirits brands, we are the largest family-owned winery in the world.
Join our dynamic team at the forefront of customer satisfaction and brand engagement We are seeking a passionate and proactive Consumer Relations Specialist to become the essential link between our diverse range of products and the people who love them.
In this role, you will be the first point of contact for our consumers, addressing their inquiries and concerns with professionalism, empathy, and efficiency through multiple channels including phone, email, chat, and social media.
Our ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and can juggle various tasks simultaneously without compromising on the quality of their work.
You will be empowered to make decisions and resolve issues promptly, ensuring our consumers feel valued and heard, thereby fostering loyalty and encouraging continued engagement with our brands.
Responsiveness, attention to detail, and a genuine desire to provide outstanding service are the hallmarks of this position.You will leverage our systems to provide information on product availability, participate in product knowledge sessions, and stay abreast of industry trends to better serve our consumers.
Additionally, you will play a crucial role in managing consumer feedback, processing rebates and promotional offers, and supporting consumer panel testing to enhance our offerings.
We are committed to creating a supportive and inclusive environment that encourages innovation and ownership.Your contribution will not only impact our consumer satisfaction levels but also contribute to our ongoing efforts to build a strong, consumer-centric culture.
If you are ready to take on this rewarding challenge and contribute to our team's success, we would love to hear from you.
What You Will Need:
- Bachelor's degree plus administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility; Associate's degree plus 1 year of administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility; High school diploma or State issued equivalency certificate plus 3 years of administrative, call center, account management or retail sales, marketing, or customer service experience reflecting increasing levels of responsibility.
- Ability to work weekends and holidays as necessary to support the consumer.
- Required to possess knowledge and experience in using social media platforms, such as Facebook, Instagram, and X.
- Must possesses excellent communication and interpersonal skills.
- Ability to work independently in a fast paced environment.
- Ability to navigate through multiple systems and channels (Salesforce, Wine Shipping, etc.)
- Ability to comprehend and accurately interpret the meaning behind brief messages.
- Strong proficiency in concise communication.
- Skilled in reading, comprehending, interpreting, and executing instructions, short correspondence, and memos.
- Flexible, willing, and able to work evenings, weekends, and some holidays when business needs demand.
- Skilled in the use of Microsoft Excel and PowerPoint.
- Skilled in the use of Microsoft Outlook level; experience using the Internet to conduct research.
- Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation.
- Required to be 18 years or older.
Compensation:
- Hiring Salary Range Posted: $21.
- Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.
Perks & Benefits:
- This position includes a competitive benefits package.
- Please click here to view our full list of benefits or click here to watch our video.
Requisition ID: 104612
#LI-AJ1
COR001
Gallo does not sponsor for employment based visas for this position now or in the future.
Expected to Close On:
July 14, 2024
Location Category:
Telecommute - This position will be based in the location(s) specified in the job posting with an option for occasional telecommuting.
You will be expected to live within a commutable distance.
Gallo's policy is to afford equal employment opportunity to all applicants and employees and not to discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.
Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.
Gallo will comply with state and local laws prohibit discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).
Gallo is enrolled in the Department of Homeland Security's E-Verifying program and will use the program to verify the employment eligibility of all newly hired employees as required.
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