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Customer Service Representative

2 months ago

Modesto, California, United States Aces Global, Inc. Full time

About Aces Global, Inc.

We are a dynamic and growing company that values excellent customer service and strives to deliver exceptional experiences to our clients.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer complaints and escalations, and assisting with sales and product inquiries.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Complaint Handling: Investigate and resolve customer complaints in a fair and efficient manner.
  • Sales and Product Support: Assist customers with sales and product inquiries, and provide product knowledge to ensure customer satisfaction.
  • Team Collaboration: Work closely with the sales team to ensure seamless customer service and support.

Requirements

  • Positive Attitude: A positive and friendly attitude is essential for this role.
  • Communication Skills: Excellent communication and interpersonal skills are required to effectively interact with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills are necessary to resolve customer complaints and issues.
  • Adaptability: The ability to adapt to changing situations and priorities is essential for this role.