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Customer Service Representative

2 months ago

Modesto, California, United States Aces Global, Inc. Full time

About Aces Global, Inc.

We are a dynamic and growing company that values excellent customer service and strives to deliver exceptional experiences to our clients.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer complaints and escalations, and assisting with sales and product inquiries.

Key Responsibilities

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Complaint Handling: Investigate and resolve customer complaints in a fair and efficient manner.
  • Sales Support: Assist customers with sales and product inquiries, and provide product knowledge to ensure customer satisfaction.
  • Escalation Management: Escalate complex customer issues to senior team members or management as needed.

Requirements

  • Positive Attitude: Possess a positive and friendly attitude, with a strong commitment to customer satisfaction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Teamwork: Ability to work collaboratively with colleagues to achieve team goals and objectives.

What We Offer

  • Dedicated Career Paths: Opportunities for career growth and development within the company.
  • Professional Development: Training and development programs to enhance your skills and knowledge.