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Customer Service Representative

2 months ago

Modesto, California, United States Harbor Wholesale Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Harbor Wholesale. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling customer requests and inquiries, and serving as a liaison between our customers and other departments.

Key Responsibilities:

  • Answering customer calls and responding to customer inquiries in a timely and professional manner
  • Handling customer requests and resolving issues in a satisfactory manner
  • Communicating effectively with customers and other departments to ensure seamless service delivery
  • Performing telemarketing duties, including calling accounts regularly and entering orders
  • Initiating customer credits for products according to return policies and procedures
  • Assisting sales representatives as needed
  • Performing other tasks such as typing, copying, scanning, and data entry

Requirements:

  • Customer service and/or clerical experience preferred
  • Ability to navigate through a computer and operate a fax and copy machine
  • Excellent communication and phone skills
  • Basic use of Microsoft Outlook, Word, and Excel
  • Multitasking and adaptability skills
  • 10-Key skills
  • Cheerful personality with a desire to help others
  • High School Diploma or GED equivalent
  • Minimum 1 year in a customer service front desk or similar position
  • Basic MS Windows skills with Word and Excel

What We Offer:

  • A full benefit package including two different healthcare plans, wellness, vacation, personal holiday, company holidays and events, employee discounts, 401K with matching funds, and more

Equal Employment Opportunity: Harbor Wholesale is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment and do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.