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Delivery Director

2 months ago

Nashville, Tennessee, United States NTT DATA Services Full time

Req ID:
#

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Director to join our team in Nashville, Tennessee (US-TN), United States (US).

REQUIRES SOMEONE LOCAL TO NASHVILLE, TN.


NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of an assigned account.

The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA.

A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions.


This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery.

You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience.

You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight.

The Delivery Director will report to the Sr. Director of Digital Workplace Services.

Responsibilities include:

  • Overall ownership of assigned customer relationship(s).
  • Accountable for the delivery of service commitments to customer
  • Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
  • Manages delivery components of the Account P&L.
  • LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
  • Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
  • Responsible for profit goals and effectively manages LOB account P&L and forecasts.
  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
  • Manages staffing and maintaining a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Coordinates the activities of technical solution team members to meet contract obligations.
  • Provides complex metrics and reporting support to all relevant stakeholders.
  • Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
  • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
  • Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
  • Builds and sustains effective communications with all stakeholders and cross functional teams in an effort to maximize the customer experience.
  • Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
  • Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.

Required Experience:

  • Minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
  • Minimum of ten (10) years of experience managing and developing people on technical teams.
  • Minimum of eight (8) years of experience delivering Service Oriented Architectures.
  • Minimum of eight (8) years of experience managing a large portfolio of IT Services.
  • Bachelor's Degree or equivalent work experience.

Preferred Experience:

  • Five (5) years of experience working in a Digital Workplace Services environment.
  • Project Management Certification.

INDPUBLIC
About NTT DATA Services


NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.

As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

We are committed to our clients' long-term success. Visit nttdata or LinkedIn to learn more.


NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.