Order Management Specialist

4 weeks ago

Brockton, Massachusetts, United States Daikin Applied Full time

Make your mark at the world's largest HVAC company

Daikin Applied is seeking a talented and eager Order Management Specialist. This position works in a high performing, customer-oriented team environment to support made-to-order manufactured equipment for a national network of direct sales office. Builds relationships with the sales office as well as quality, cost and delivery (QCD) operations personnel to provide a first in class customer experience. Providing this first in class customer experience includes answering phones in a timely fashion and communicating customer complaints to provide immediate resolution. Handles various special projects as assigned by manager.

Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor

Location: Hybrid - Plymouth, MN

What you will do:

  • Provides end-to-end management of the orders from intake through delivery
  • Ensures timely processing of orders
  • Creates and assists in process documentation
  • Recommends corrective actions to resolve customer complaints
  • Works independently to process orders while supporting an expanded portfolio of products.
  • Partner with delivery team to resolve issues, determine root cause and identify ways to improve and ensure top performance with the customer and proactively mitigate non-compliance charges.
  • Helps to train and mentor the Order Management Specialist I position
  • Processes orders to meet and exceed expectations in alignment with high quality output to provide top tier customer service
  • Cultivate and maintain positive relationships with customer and internal stakeholders.
  • Partner with team and other functions to identify ways to improve efficiency
  • Contribute ideas and innovations to improve upon existing system, work processes and procedures
  • Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base

What's in it for you:

  • Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

  • High School Diploma or GED
  • 3+ years of experience in customer experience
  • Work visa sponsorship is not available for this position
Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

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