Customer Engagement Representative

1 month ago


Jacksonville, Florida, United States CATALIS Full time
Job Title: Customer Service Representative

Catalis is a leading government Software as a Service (SaaS) provider, specializing in integrated payments for various levels of government. We empower public servants in the US and Canada to modernize government processes and engage citizens.

Role Overview:
  • Provide inbound service to prepaid and investment customers in a call center setting
  • Process financial transactions and account maintenance
  • Assist with customer inquiries and enrollment
  • Research and respond to financial questions
  • Participate in process improvements and projects
  • Exceed service level agreements through high-quality customer service
Requirements:
  • High school diploma or equivalent
  • Minimum 2 years of customer service experience
  • Excellent communication skills
  • Attention to detail and analytical skills
  • Proficiency in Excel and Word
About Catalis:
Catalis values diversity and is committed to an inclusive environment. Candidates are considered based on qualifications and merit, regardless of race, religion, gender, or other characteristics.

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