Health Implementation Analyst II

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

The Health Implementation Analyst II will develop, build, and maintain strong customer relationships, including managing expectations, by orchestrating all aspects of an implementation from initiation and launch to transition to ongoing and closure activities. They are viewed as the Health Benefits Implementation lead for the client and are responsible for client satisfaction, domain consulting, requirements creation and an on time and high-quality implementation.

Responsibilities

Implementation Management

• Builds a strong relationship with the client and interacts with the client contacts on a regular basis.
• Manages the implementation from beginning to end by leading the cross-functional implementation team, maintaining the project schedule, open items log and facilitating internal and external meetings to keep the project on track.
• Uses data to proactively identify, manage, and mitigate risks
• Leads the external acceptance test process
• Provides coaching and feedback and identifies learning/experiential opportunities to develop others; develops domain knowledge and facilitates training courses
• Responsible for successful transition of the client to the ongoing delivery team once live

Requirements

• Leads technical requirements meetings with client and serves as a Health & Welfare subject matter expert on defining plan provisions for a client's medical, dental, vision, life insurance and/or disability plan, applying best practices, service delivery model, ongoing processing, data conversion, application of client's and Alight Solution's business objectives and requirements
• Determines if client requirements can be accommodated within the system.
• Predicts, identifies, and communicates internal and external risks related to plan design and consults client, client team, and client prospects on legislative issues/changes (e.g. impact of Affordable Care Act on benefits administration), compliance issues (e.g. Cobra), best practices, and delivery model
• Defines and documents detailed technical requirements for the system foundation by reviewing source documents (Statement of Work, existing system documentation) and identifying and extracting relevant technical information. Maintains technical requirements documents by updating changes, tracking open issues, and notifying internal teams of changes.
• Serves as primary resource to internal team, Shared Services, and supporting services in the translation of technical requirements
• Participates in analysis discussions to ensure the requirements match the expectations of the client
• Transitions requirements knowledge by actively participating in requirements hand-off meetings with the various functional teams and acting as a resource for questions during the transition

Formal Education & Certification

• Bachelor's degree or equivalent work experience
• Professional designations (CEBS, ASPA, etc.) desired

Competencies, Knowledge & Experience

• 5-7 years of comparable Health and Welfare work experience in benefits outsourcing industry
• Proficiency in coaching others (minimum 4-5 years of experience).
• Expert knowledge of delivery model and best practices.
• Strong Project Management experience desired
• Minimum 4 years of client management responsibilities leading multifaceted projects and teams
• Strong analytical, problem-solving, and organizational skills
• Leadership and coaching skills
• Excellent oral, written, and interpersonal communication skills and the ability to facilitate effective conversations with internal and external clients
• The ability to persuade, influence and negotiate (must have a track record of influencing indirect parties to accomplish client objectives)
• Flexible and adaptable with changing priorities in a fast-paced environment

Expectations

In addition to position qualifications, all employees of Alight are expected to demonstrate the following competencies:

• Domain/Technical Expertise
• Client Focus
• Personal Impact
• Operational Excellence
• Business Acumen

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $74,000.00/year (for full time employees) and the estimated maximum base salary for this role of $178,600.00/year (for full time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

---