SAP S4Hana Order Management Analyst
2 weeks ago
SAP S4Hana Order Management Analyst
Department:
Information Technology
Reports To:
IT Manager
FLSA Status:
Exempt
Job Overview:
The SAP S4Hana Order Management Analyst is responsible for evaluating business workflows and pinpointing areas for enhancement to boost operational efficiency. This position supports business users in executing strategic initiatives and ensures timely achievement of objectives.
Key Responsibilities:
- Assess and mitigate operational, financial, and technological risks within the Order Management process.
- Utilize current expertise in Information Systems to develop, implement, and refine action plans, providing guidance on best practices.
- Support business users in testing modifications within the SAP Order Management domain.
- Assist in identifying challenges within SAP Order Management processes and associated interfaces.
- Facilitate SAP Order Management IDOC EDI mappings and resolve related issues.
- Oversee the maintenance, testing, and enhancement of business and system operations.
- Establish and nurture relationships with key stakeholders.
- Identify and leverage opportunities for improvement.
- Communicate insights and recommendations to senior management.
- Act as a bridge between business units and IT departments.
- Collaborate with the S4Hana Program Manager to identify and implement process enhancements.
- Work with the Center of Excellence to ensure alignment of business requirements with overall system strategy.
- Resolve technical support issues by diagnosing and addressing second-tier problems; escalate to higher-level support when necessary.
- Prepare comprehensive technical documentation, procedures, manuals, guidelines, and training materials for business users.
- Coordinate with the AMS team to ensure timely and accurate resolution of incidents.
Additional Responsibilities:
- Assist in the rollout of new projects and upgrades, which may require after-hours work as directed by the IT Manager.
- Stay informed about industry trends, technological advancements, and other activities that may impact current and future needs.
- Manage special projects as assigned.
- Maintain an organized and secure workspace.
- Support colleagues in other departments as necessary.
- Keep the Manager informed of significant activities.
- Adhere to safety protocols and corporate policies.
Required Knowledge, Skills, and Abilities:
- Hands-on experience with SAP IMG (Implementation Guide) configuration.
- Comprehensive understanding of end-to-end SAP Order Management processes.
- Proficient knowledge of EDI/IDOC interface mappings.
- Broad understanding of data processing systems, concepts, and methodologies.
- Ability to convey functional and technical concepts to both technical and non-technical audiences.
- Capability to work independently with minimal supervision; reliability and punctuality are essential.
- Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
- Excellent verbal and written communication skills in English.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficient in word processing, presentation, and spreadsheet applications, with a working knowledge of database applications.
- Familiarity with Microsoft Windows operating systems and warehouse IT hardware, including printers and RF scanners.
Education and Training:
Bachelor's degree or technical degree in Computer Science or a related field is preferred.
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