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Assistant Store Manager Operations

3 months ago

Madison, Wisconsin, United States Dick's Sporting Goods Full time
At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today

OVERVIEW:

EXPERIENCE
  • Hires and builds strong teams by partnering closely with the Executive Director to create targeted hiring strategies to actively recruit within the community and ensure the team reflect the communities that it serves.
  • Directly manages team in assigned department(s) and has a dotted line responsibility for managing teammates in other areas of the store when serving as Head Coach. Ensures their department(s) meet all merchandising standards including, but not limitedto:merchandise exposure, visual, pricing, signage, etc.
  • Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies.
SERVICE
  • Partners with Store Manager on long-range management of the store workforce. Oversees payroll to meet budget which includes effectively scheduling teammates based on athlete traffic and analyzing sales through reports and reacting accordingly.
  • Plans, organizes, and controls for 90 days out with the guidance of the Store Manager. Creates a hassle-free shopping experience by identifying opportunities in the store and validating key in-store programs and processes (e.g., TIME process, BOPIS, ship-from-store, etc.)
  • Ensures compliance with all company operational processes including but not limited to: firearm compliance (where applicable), cash handling procedures, and safety requirements as well as conducting Loss Prevention audits as required. Ensures teammates are practicing safety and security processes while executing Loss Prevention programs and best practices (may serve as store "Shrink Coach").
COMMUNITY
  • Takes time to gain a deep understanding of both industry and competitor trends.
  • Supports managing community relationships in conjunction with the Executive Director
  • Partners and supports in good faith effort Sports Matter.
  • Liaison to Hos Marketing, Grand Openings and other events.
PRODUCT
  • Focuses on the strong connection between athlete satisfaction and teammate engagement; leverages insights to drive a culture that equally prioritizes the employee experience and hassle-free shopping.
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities.
  • Liaison to buying and merchant teams to increase regional relevant offerings and products.
LEADERSHIP
  • Prioritizes training, coaching and development of oneself and others by infusing learning into day-to-day leading; focuses on accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates. Responsible for making recommendations with respect to the termination and advancement of teammates.
  • Maintains a people-first culture by consistently connecting with teammates and building mutual trust and respect. Transparently communicates and finds creative ways to build a high-energy and engaging environment for all teammates.
  • Creates an inclusive store environment where everyone (teammates & athletes) feels safe, welcome, and encouraged to bring their best self to work.
  • Creates and supports opportunities for teammates to give back to their community.
#LI-TE1

QUALIFICATIONS:
  • High School Diploma or Equivalent
  • 1-3 years experience
  • 1-3 of retail management experience (or customer-focused experience)