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Store Operations Manager
2 months ago
The General Manager (GM) is responsible for managing the daily operations of a Toppers store, focusing on the recruitment, development, and performance assessment of Team Members. The GM also oversees inventory management and procurement of food and supplies, aiming to maximize profitability while ensuring customer satisfaction.
KEY RESPONSIBILITIES
Financial Management
- Ensure adherence to company standards and service levels to enhance sales and reduce expenses, including food, beverage, supply, utility, and labor costs.
- Oversee the accuracy and timeliness of all financial and personnel-related administrative tasks in line with company policies.
Food Safety & Compliance
- Implement sanitary practices for food handling and maintain cleanliness in the kitchen.
- Ensure compliance with operational standards, company policies, and relevant laws and regulations.
- Guarantee consistent high quality in food preparation and service.
- Maintain a professional restaurant image, including adherence to uniform and appearance standards.
- Supervise portion control and preparation quantities to minimize waste.
- Estimate food requirements and costs, place orders with suppliers, and coordinate the delivery of fresh food and supplies.
Operational Oversight
- Establish and enforce security measures to protect employees, customers, and company assets.
- Maintain a safe working environment to minimize the risk of injuries and accidents, ensuring prompt completion of accident reports.
- Manage shifts, including daily decision-making, scheduling, and planning while upholding standards of quality and cleanliness.
- Ensure fast, accurate service and positive customer experiences, maintaining product consistency with company quality standards.
- Address all customer complaints effectively, ensuring satisfaction.
- Develop and implement local marketing strategies while adhering to brand standards.
- Ensure that the building, equipment, and fixtures are well-maintained and in good repair.
Team Management
- Guide employees on operational and procedural matters.
- Foster employee development through ongoing feedback, performance expectations, and reviews, including necessary terminations.
- Maintain an up-to-date staffing plan for the store.
- Prepare work schedules to ensure adequate staffing for all shifts.
- Conduct interviews, orientations, and training for new Team Members, emphasizing company values.
- Encourage teamwork and cooperation through positive leadership and enthusiasm.
SUPERVISORY ROLES
- Assistant Managers
- Shift Leaders
- Team Members
QUALIFICATIONS
- Must be legally eligible to work in the United States.
- Minimum age of 18 years.
- A high school diploma or equivalent is required.
- Background check is mandatory.
- Reliable transportation is essential.
- ServSafe certification is required, with adherence to all guidelines.
- At least 2 years of experience in restaurant or retail management or successful completion of a Manager in Training (MIT) Program.
- Proficient in various restaurant functions, including food planning, purchasing, sanitation, security, and personnel management.
- Basic computer skills (MS Word, Excel) are necessary.
WORK ENVIRONMENT
- Work hours may vary; flexibility to cover shifts as needed is required.
- High noise levels may be present due to operations and customer activity.
- Exposure to moving or mechanical parts is possible.
- Varied weather conditions may be encountered during delivery tasks.
- Ability to work in both warm and cool environments is necessary.
PHYSICAL DEMANDS
Ability to meet the following physical requirements:
- Lift and carry up to 50 pounds multiple times per shift.
- Perform repetitive tasks with full range of motion, including bending and reaching.
- Carry, push, and pull objects related to food preparation and service.
- Stand and maintain mobility throughout the duration of the shift.
This job description is intended to provide a general overview of the responsibilities and qualifications required for the position. Toppers Pizza is committed to fostering a diverse work environment and is proud to be an equal opportunity employer.
