Assistant Store Manager

2 months ago

Lincoln City, Oregon, United States Chico's FAS Full time

Are you ready to be part of a dynamic team, dedicated to providing a unique styling and social experience that encourages women to showcase their uniqueness?

ROLE PURPOSE:

As the Assistant Store Manager, your main focus will be to assist the Store Manager in fostering a customer-centric and product-driven sales environment. You will play a key role in overseeing sales operations, ensuring asset protection, and managing human resources functions to elevate the customer experience and drive profitability.

With our team, you will find an exceptional workplace where you can thrive, learn, and evolve.

KEY RESPONSIBILITIES:
Cultivating Performance Culture
  • Evaluating sales reports and KPIs to identify business needs; collaborating with the Store Manager to implement effective business and sales strategies.
  • Setting clear expectations and holding the store team accountable for meeting brand, performance, and behavioral standards.
  • Managing payroll and supply budget efficiently.
  • Overseeing operational activities such as scheduling, inventory management, and ensuring compliance with policies and procedures.
  • Implementing financial processes accurately, including cash handling, price adjustments, and register operations.
  • Upholding compliance with laws and policies, conducting training sessions to enforce controls.
  • Managing operational tasks like inventory management, replenishment, and maintaining the store's visual standards.
  • Creating a high-performance culture to drive sales team productivity.
  • Providing comprehensive product knowledge training to the sales team.
  • Motivating and guiding the team in fulfilling customer orders effectively.
Developing High-Performing Teams
  • Inspiring and uniting the store team with a shared vision and core values.
  • Encouraging a collaborative problem-solving approach.
  • Facilitating positive changes through effective communication with the team.
  • Seeking growth opportunities and feedback to enhance leadership skills.
Enhancing Customer Experience
  • Leading by example in delivering exceptional customer service.
  • Demonstrating sales techniques and product knowledge to assist customers effectively.
  • Ensuring prompt resolution of customer issues.
  • Maintaining efficient store operations, including cash handling and security practices.
  • Building strong client relationships and driving customer engagement initiatives.
Talent Management
  • Assisting in recruiting, training, and developing a competent team.
  • Supporting training programs and providing coaching for performance improvement.
  • Assessing and guiding the team on their performance.
  • Resolving HR matters promptly in partnership with the Store Manager.
  • Recognizing and rewarding outstanding employee performance to boost engagement.
  • Ensuring adherence to employment practices and policies.
Additional duties may be assigned as necessary.

This role may be available across multiple brands, with slight variations in responsibilities.

REQUIREMENTS:
  • High School diploma or equivalent
  • 2+ years of retail management experience preferred
  • Effective communication skills, both verbal and written
  • Ability to adapt to technology tools provided by the company
  • Proven track record in customer service, sales, and leadership
  • Strong organizational skills and ability to thrive in a fast-paced environment
  • Excellent leadership, training, and team-building capabilities
  • Familiarity with store operations administration
  • Proficiency in interacting with customers and team members
  • Flexible availability, including evenings, weekends, and holidays
PHYSICAL DEMANDS:
  • Regular standing and walking throughout the shift
  • Occasional lifting of up to 50 lbs. and climbing
  • Frequent mobility required during the shift
If you are passionate about joining a growth-oriented team, your application is always welcome for consideration for future openings that align with your qualifications and our requirements.

Our team values diversity and inclusivity. We are an equal opportunity employer that celebrates individuality and does not discriminate on the basis of various attributes as protected by law.

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