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IT Service Adviser/Tech B2C Support/Sales, Computer Repair
4 months ago
BASIC & TRADE RESPONSIBILITIES: Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone. Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer's questions. Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers' needs.
Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone. Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health. Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
Replacing hardware in desktops/laptops (motherboards, LCDs, touchpads). Rebuilding and assembling custom computers from scratch. MINIMUM EMPLOYMENT REQUIREMENTS: Attractive approachable appearance.
Friendly attitude, patience. Confident/persuasive demeanor and communication skills. Excellent verbal/written/interpersonal skills and memory.
Ability to blindly type at 30
- WPM with grammar/accuracy.
Skills multitasking in fast paced arena, without distractions. Conceptual understanding of all major hardware peripherals/components Full understanding and functionality working with/in modern computers. Familiarity with major Windows O and file structures (Win 7-11, OSX Proficiency in using major web browsers & default applications.
(Chrome, IE, Edge, Safari, Office , Outlook, Explorer...) Understanding of software / apps (configuration, settings, personalization). Valid Drivers License & Reliable vehicle for transportation to and from work.
Must Live within fair transit distance (30 minutes of central Pinellas). Must own modern smartphone and personal computer (must run latest SW). Physical (non-virtual) Bank Account required (payroll by direct deposit only).
Must pass a drug test and background screening. Read this listing 2X.
- years of CS/sales tech support rep exp (retail, B2C, or inbound leads).
PREFERRED EXPERIENCE: Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center. Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc). Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
Knowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps. Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not "selling from your own pocket": unbiased advice. Experience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.
Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc). SCHEDULE AND AVAILABILITY: Full-time: 5 days on, 2 days off (one is Fri or Sat or Sun) Work shifts are 9:20am - 6:01pm, with 1 hour break for lunch Closed 7 holidays & 40
- Hours PTO earned annually
4-12 weeks paid hands-on training in-store & skills development. Position starts as hourly (BoE weeks of paid training 1099-contractor for 90-days probationary; W2 employee after COMPANY AMENITIES Company-issued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro) Company-paid MS 365 Mailbox subscription w/ Web access Company-provided Gunnar Optiks digital performance eyewear Company-issued OTE Active Noise Cancelling BT Headphones Company-paid Sam's Club Business Premium member card Company-sponsored Amazon Prime business membership Company co-paid T-Mobile service w/ unlimited talk, text, & LTE Company-issued Gear/Swag (tumbler, gadgets, etc) Free banking/checking accounts from Chase bank Automatic height-adjustable bamboo sitting/standing desks 54" Technologist workstations w/ 4 outlets
- USB/Cat5
Available Nerf N-Strike Elite 6-shot with ammo (yes, seriously) EMPLOYEE BENEFITS Paid Time Off (PTO) begins accruing on your first day (40hrs/yr) Humana Dental & Vision (PPO) insurance options Allstate Accident Indemnity insurance policies MD-Live 24/7 TeleDoc health / prescription service options Allstate Disability
- Critical Illness & Life insurance plans
TransAmerica Preventative Care & Wellness ($0 co-pay) ID Shield & Legal Shield w/ Member Perks Discounts Digital HR by Gusto: Mobile App, Work Verify, Time-off Annual Holiday Bonus - Recognition & Rewards ORG FUNDAMENTALS Team-oriented, positive & friendly culture of IT people Best-in-class tooling, resources & automated infrastructure Constantly evolving workflows, process & methodology Templated processes & procedures for Escalations Support Quarterly performance & annual compensation reviews Structured "SMART" Incident Reporting & Correction system Tracked goals
- shared Reports for Service/Product metrics
Static schedule, consistent hours & days off, no weeks over 40 Flexible professional dress-code (solid polo / biz-casual) Full-amenity kitchen w/ refrigerator, microwave, Keurig, etc [Redeemable at 3 months 1 / 6 months 2 / T2 expert *]
