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Project Analyst
4 months ago
- High school diploma or GED required. Bachelors Preferred
- 10+ years customer service related experience required in the healthcare industry.
- Advanced MS Excel skills including Pivot Tables and VLOOKUPS
- Computer literate in the MS Suite
- Expert ability to work independently and manage your time
- Expert ability to accurately document and record client and patient information.
- Medical laboratory background a huge plus
- Understanding of medical coding terminology
salary: $45 - $48 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities- Approve the resolution of client and patient service by authorizing activities such as investigation, corrective action, root cause analyst and effectiveness review.
- Function as escalation point for clients and patients.
- Approve the referral of unresolved customer grievances to designated departments for further investigation.
- Review, monitor and audit records of operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine probable causes.
- Escalates unresolved issues promptly to the correct person(s).
- Report on high-risk cases to executive level management.
- Expert ability to work independently and manage your time.
Skills - Advanced MS Excel
- Medical Coding
- Customer Service
- Critical Thinking
- Analytical Thinking
- Project Analysis
- Verbal Communication
- Written Communication
Qualifications - Years of experience: 10 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
