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Manager, Solutions Configuration Management

3 months ago

Greater Boston Area, United States Cohere Health Full time

Company Overview:

Cohere Health is a fast-growing clinical intelligence company that's improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedInTM Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview:

As the manager of the Solutions Configuration Management team you will be responsible for coordinating the day to day activities of the team responsible for configuration management. This work spans the full lifecycle of all configurations required by our customers as part of the implementation and subsequent operation of Cohere solutions.

In this role you will oversee that any configuration change made to meet a customer request is implemented consistently with our solution functionality and performance as well as its features and design.
Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.
What you will do:

  • Establish priorities and work assignments, and track compliance to procedures and policies
  • Conduct periodic audits according to a defined audit sequence, and oversee their implementation
  • Define the scope and level of detail for the documents, baselines, and configuration items (CIs) for any project the team is responsible for
  • Oversee configuration change management across all customers
  • Provide an accurate information base about Cohere Health products and their configuration information throughout their life cycle
  • Serve as subject matter expert in all matters related to Cohere Health platform configurability to both internal and external customers and members of the team
  • Lead configuration management database (CMDB) efforts, helping with defining its scope and objectives. You will lead the identification of what attributes and relationships to capture, what level of accuracy and detail to maintain, what outcomes and benefits to expect from the CMDB, and what CIs to include
  • Serve as direct manager for and mentor members of the team, actively contributing to their professional growth and success
  • Facilitate a shared understanding across teams and departments about how the product can be configured
  • Closely work with Cohere Health product and development teams to ensure that new features and functionality that require to be configured on behalf a client are designed and built with with that in mind
  • Work with configuration teams to scope, develop and implement configuration management tools
  • Work with third-party vendors and partners to ensure any tools or services used to support the lifecycle of configuration management are properly implemented and supported

Your background & requirements:

  • Bachelor's degree in Computer Science, Systems Engineering, or related field
  • 3-5+ years of management experience in a Configuration Management role
  • Prior management experience in a similar capacity
  • Prior experience in healthcare or life sciences space desirable but not required
  • Experience with project management
  • Experience creating and managing complex databases
  • Experience with data exchange/transformation and/or integration/interoperability analysis and implementation
  • Experience creating and maintaining reports using BI and other analytics tools
  • Knowledge of version control systems
  • Knowledge of configuration management tools
  • Analytical thinking
  • Work effectively with team members, employees and customers
  • Self-starter, able to work independently, able to succeed in a fast-paced, high intensity start-up environment
  • Structured way of working
  • Strong problem-solving skills
  • High attention to detail

We can't wait to learn more about you and meet you at Cohere Health

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

The salary range for this position is $150,000 to $170,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

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