Solutions Advisor

2 weeks ago

Boston, United States Clarasight Full time
It's time to turn carbon emissions reduction into a business imperative. Clarasight provides global enterprises with a Carbon Planning platform to power emissions reduction. Some of the world's most recognizable companies, representing over $1T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals.

Clarasight is seeking a high performing Solutions Advisor to join our team and take our current momentum to the next level of growth through the acquisition of and value delivery to new customers. This hybrid role combines pre-sales solutions consulting, implementation management, and customer success management. You will play a crucial role in guiding our customers through their journey from initial interest to full deployment and ongoing success. We are seeking someone that is committed to helping enterprises close the gap between climate-related intent and action by scaling the client base of the world's leading Carbon Planning platform.
About You

Are you profoundly committed to accelerating how enterprises close the gap between climate-related intent and action? Do you want to play an integral role in building a company and a go-to-market playbook? Do you love helping customers drive success and operate with a level of urgency climate change requires? If so, we want to hear from you

Must Haves
  • 5+ years of experience in a customer-facing role within an enterprise SaaS environment
  • Proven track record in pre-sales, including leading demos and solution design sessions
  • Experience leading customer success engagements and driving value for multiple clients
  • Strong project management skills, with experience managing implementation programs
  • Excellent problem-solving skills and ability to configure and analyze SaaS products for customer needs
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers
Nice to Haves
  • Experience leading upsells, cross-sells, and expansions for a B2B SaaS product
  • Experience working in early-stage startups
  • Experience working directly with a Founder
  • Experience in sustainability, environmental management, or related fields
  • Technical proficiency with highly configurable SaaS platforms, including API integrations, reporting configurations, and data analysis
  • Ability to travel as needed to meet with customers and support implementations
  • You have solid understanding of carbon management and are familiar with the complexities and opportunities for emissions reduction
  • Data is your superpower, you love learning from customers, looking at the big picture, and iterating on your process to win
  • Multilingual
Responsibilities
  • Deeply understand Clarasight's product, value props, and competitors to serve as an internal and customer-facing expert in these areas
  • Lead product demos for a subset of early/mid-stage prospects, showcasing the value and capabilities of our platform.
  • Conduct solution design sessions for mid-stage prospects, understanding their needs and proposing tailored solutions.
  • Manage the implementation programs for new customers, ensuring timely and successful deployment of our solutions.
  • Configure our SaaS product to meet the specific needs of assigned customers, providing analysis and recommendations for optimization.
  • Tell compelling stories with data, helping customers and prospects derive value from our product and services.
  • Serve as the primary point of contact for 5-7 assigned customers, leading their customer success journey.
  • Develop and maintain strong relationships with customers, ensuring high levels of satisfaction and retention.
  • Collaborate with the sales team to provide pre-sales support and ensure a seamless handover to the implementation team.
  • Provide ongoing support and training to customers, helping them to fully leverage our platform and achieve their decarbonization goals.
  • Identify opportunities for upselling and cross-selling additional products and services to existing customers.
  • Gather and relay customer feedback to the product team, contributing to the continuous improvement of our platform.
Diverse Perspectives

We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.
We Offer
  • Generous options in our early stage startup for key members of the team
  • Working among a diverse, expert team at the forefront of climate tech, behavioral change, and people technology
  • Opportunity to make a foundational contribution to our mission: close the gap between climate-related intention and action
  • Remote and Hybrid work environments
  • Robust benefits including full medical, dental and vision insurance, 401k (or similar retirement programs) and sustainability benefit ($500 annually to spend on increasing personal sustainability)

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