Conversational AI IVR Engineer, Lead

1 month ago


Columbus, Ohio, United States Executive Jet Management Full time


Title:

Conversational AI IVR Engineer, Lead (NJUS)

Company:

NetJets Services, Inc.

Area of Interest:

Information Technology

Location:



Columbus, OH, US, 43219



Req ID:

13921

Purpose of Position


• A consistent track record with over 8 years in IVR development and at least 2 years specializing in voice application BOT development on platforms like [...], Google Dialog Flow, or similar.

• Expertise in Core Java, Servlets, JSP, and REST-based micro-services, with a strong foundation in Spring framework and Spring Boot.

• Proficiency with DevOps tools such as Git, Jenkins, Jira, and Confluence, and experience with Agile and Scrum methodologies.

• A solid understanding of NLP, NLU, ML, and Conversational AI, with a passion for leveraging these technologies to improve customer experiences.

• Familiarity with Genesys cloud, demonstrating a keen interest in cloud-based contact center solutions.

• The ability to work collaboratively in a dynamic, team-oriented environment, with a willingness to share knowledge and support peers in achieving collective goals.

Tasks and Responsibilities


• Responsible for the creation and optimization of innovative Conversational IVRs and BOTs, improving user experience and elevating customer interactions.

• Drive cross-functional collaboration, working closely with Product Management, User Experience, and Engineering teams to deliver high-impact solutions that align with NetJet's strategic goals.

• Orchestrate the integration of sophisticated telephony and CTI systems, contributing to a flawless and efficient communication infrastructure.

• Champion the development of reusable components, setting a standard for scalability and adaptability in IVR and Chatbot technologies.

Education
Bachelor's in related fieldCertifications and Licenses
Years of Experience
6-8 years of experienceCore Competencies
AdaptabilityCollaborationCuriosityService-OrientedStrives For Positive ResultsKnowledge, Skills, Abilities and Other (KSAOs)


• Bachelors degree in Software Engineering or Preferred Experience

• 7+ years of experience working in a relevant role

• Demonstrated ability to translate business requirements and metrics into machine learning model specifications

• Quickly prototype new models from open-sourced code and demonstrate results

• Ability to design and train new model architectures for complex data

• Experience working with real-world data: large, messy, incomplete, irregular, etc.

• Experience working with a mix of structured and unstructured data

• Proficiency with Python and the standard ML stack (numpy, pandas, scikit-learn)

• Experience with a deep learning package, e.g. Tensorflow, PyTorch

• Experience deploying ML models in production



Nearest Major Market: Columbus


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