Junior Account Manager

2 months ago

Indianapolis, Indiana, United States C.H. Robinson Full time

Job Description

C.H. Robinson is looking for a Junior Account Manager to join our team and contribute to our ongoing success. This role offers a unique opportunity to cultivate expertise in account management, sales, and operations, paving the way for continuous growth in the supply chain field. As a Junior Account Manager, you'll collaborate with internal teams, employing strategic thinking, exceptional customer service, and effective problem-solving to tackle challenges and forge robust customer relationships. Leveraging our proven processes and innovative technology platform, you'll navigate the complexities of the industry with confidence. We're seeking someone with a hunger for success, the ability to anticipate and tackle challenges, and a demonstrated ability to execute strategies with precision. If you're eager for a unique role with abundant growth opportunities, apply now and grow your career with us

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Drive growth and retention within a dedicated customer portfolio, identifying opportunities, and promoting tailored solutions
  • Proactively and accurately communicate shipment updates, adopting a customer-centric approach
  • Analyze customer inquiries, delivering timely and insightful updates to enhance customer satisfaction
  • Identify opportunities for operational efficiency improvements and implement proactive measures
  • Respond to customer needs promptly, demonstrating a sense of urgency for an excellent customer experience
  • Utilize C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data, and consistently exceed customer expectations
  • Network internally with Account Management, Operations, and Capacity teams to foster collaborative and streamlined operations
  • Mentor team members to foster continuous learning, development, and collaboration, contributing to overall team success and growth

You're a great fit if you have:

  • High School Diploma or GED equivalent
  • Previous Customer Engagement Experience
  • Ability to travel up to 5% (domestically)

Even better if you:

  • Value a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of Programs
  • Display attention to detail, accuracy, and problem solving
  • Exhibit demonstrated negotiation, collaboration, and influencing skills
  • Hold a Bachelor's Degree from an accredited college

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

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