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Manager, Mental Health Clinical Operations

4 months ago

Minneapolis, Minnesota, United States Allina Health Full time

Number of Job Openings Available:

1

Date Posted:

April 30, 2024

Department:

Allina Health Group Assessment and Referral

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Every 4th

Job Summary:

Accountable for strategic specialty program development and all mental health provider practice across multiple inpatient and hospital based clinic mental health sites. Responsible for creating process for specialty provider recruiting, on-boarding, transitions, staffing and advancing team based care. Establishes process for access, care coordination, technology and patient experience. Collaborates with psychology and psychiatry clinical leaders as well as hospital nursing leadership to advance program goals.

Key Position Details:

Typical office hours Monday through Friday

On call every 4 weeks for a week, generally day shift.

Job Description:

Principle Responsibilities

  • Lead, manage, motivate and develop providers and staff.
    • Collaborate with dyad clinical partners to provide communication and engage providers in key initiatives.
    • Recruit, select and onboard providers and leaders.
    • Design and implement key initiatives.
    • Manage staff performance: set expectations, performance reviews, coaching, development, recognition and disciplinary action.
    • Demonstrate understanding of daily functions of staff to ensure service delivery.
    • Ensure staff have necessary resources to provide services.
    • Create processes to validate training for staff that ensure in-scope practice, top of license practice.
    • Identify and communicate needs or changes that impact the work and escalate when necessary.
    • Provider leadership for continuous quality improvement by using multiple change management methodologies.
    • Share accountability for quality goals and objectives with clinical partners.
  • Deliver exceptional patient experiences though daily operations management.
    • Understand and act on patient experience data.
    • Share patient experience data and create plan for improve results.
    • Share accountability with dyad partners and inpatient nurse managers for overall "Willingness to Recommend" survey dimensions.
    • Round on staff, providers and patients.
    • Empower and train managers and providers to resolve patient concerns and create a mindset of service recovery.
    • Partner with lead Physician to deliver results on "Provider Communications" survey dimension.
  • Financial accountability.
    • Accountable for management of inpatient and hospital based clinics (HBC) financials.
    • Manage operating expenses and productivity for inpatient and HBC performance.
    • Identify plan for future capital needs and growth.
    • Ensure revenue cycle management workflows are in place and maintained.
  • Lead safety, risk and compliance.
    • Ensure adherence to safety, risk and compliance requirements.
    • Observe drills to gauge level of preparedness and address gaps

Job Requirements

  • Bachelor's degree Social Work, Psychology or other related area of study required or
  • Master's degree in Master's of Hospital Administration (MHA) preferred
  • 2+ years Mental Health or Healthcare required
  • 2+ years in healthcare leadership required
  • Licensed Independent Clinical Social Worker - MN Board of Social Work required upon hire or
  • Licensed Marriage & Family Therapist - MN Board of Marriage and Family Therapy required upon hire or
  • Licensed Professional Clinical Counselor - MN Board of Behavioral Health & Therapy required upon hire or
  • Licensed Psychologist - MN Board of Psychology required upon hire

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.