Current jobs related to Customer Success Manager - Detroit, Michigan - Dynatrace
-
Customer Success Manager
2 months ago
Detroit, Michigan, United States Dynatrace Full timeCompany DescriptionDynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable...
-
Senior Customer Success Manager
4 weeks ago
Detroit, Michigan, United States Grundfos Full timeSenior Customer Success ManagerApplication deadline:Workplace: Remote PositionJob Location (Short): Atlanta, Georgia, United States | Aurora, Illinois, United States | Boston, Massachusetts, United States | Brookshire, Texas, United States | Charleston, West Virginia, United States | Charlotte, North Carolina, United States | Chicago, Illinois, United States...
-
Senior Customer Success Manager
2 months ago
Detroit, Michigan, United States Rithum Full timeRithumTM is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.Today, more than...
-
Client Success Manager
2 days ago
Detroit, Michigan, United States AdTheorent Full timeJob OverviewAdTheorent stands at the forefront of digital advertising solutions, leveraging advanced machine learning technologies. Our platform, A/T Platform, has been delivering significant value to advertisers since its inception. In our pursuit to enhance our offerings, we launched AdTheorent Self-Service in 2020, designed to empower clients with a...
-
Lead Customer Account Manager
2 months ago
Detroit, Michigan, United States Pristine Management Group Inc Full timeAre you a recent college graduate who is goal-oriented, resilient, and ready to start their career? Are you looking for a company that will allow you to grow and develop your professional portfolio?If so, Pristine Management is looking for YOUPristine Management is one of the nation's premier Business Management & Consulting firms in the area. We are looking...
-
Client Success Coordinator
7 days ago
Detroit, Michigan, United States SquarePeg Inc Full timeAbout SquarePeg IncAt SquarePeg Inc, we are pioneers in the realm of innovative spirits and the future of beverage creation. Our mission is to blend science with artistry, captivating a diverse audience that includes enthusiasts from various fields such as culinary arts, design, and technology.Our PhilosophyWe thrive on curiosity and optimism, always...
-
B2B Customer Operations Manager
7 days ago
Detroit, Michigan, United States SquarePeg Inc Full timeAbout SquarePeg IncAt SquarePeg Inc, we are innovators in the realm of molecular spirits and pioneers in the next generation of wine and spirits. Our journey has garnered attention from a diverse audience — from whiskey aficionados to scientists, culinary experts, and creative minds across various industries. We are just beginning to scratch the surface of...
-
Educational Success Facilitator
7 days ago
Detroit, Michigan, United States My Virtual Academy Full timeJob OverviewPosition: Success Coach (Remote)Company: My Virtual AcademyLocation: RemoteAbout Us:My Virtual Academy has been a leader in educational innovation since 1991, dedicated to providing personalized, tuition-free educational services to a diverse student population. Our mission is to empower students to achieve their high school diplomas through...
-
Customer Implementation Consultant
2 days ago
Detroit, Michigan, United States Fleet Cost & Care Full timeCompany OverviewFleet Cost & Care, founded in 1993, specializes in providing innovative software solutions tailored for the equipment rental sector. With over three decades of experience, the company is dedicated to assisting fleet operators in minimizing risks, expediting invoicing, and optimizing operational workflows. Our mission is to simplify business...
-
Customer Implementation Consultant
7 days ago
Detroit, Michigan, United States Fleet Cost & Care Full timeCompany OverviewFleet Cost & Care, a leader in providing software solutions for the equipment rental sector since 1993, focuses on enhancing operational efficiency for fleet owners. Our mission is to streamline business processes, enabling clients to prioritize safety and productivity over administrative tasks.Position OverviewThe Implementation Specialist...
-
Assistant Center Manager
2 days ago
Detroit, Michigan, United States European Wax Center Full timeJob Opportunity at European Wax CenterWe are seeking a highly motivated and experienced Assistant Center Manager to join our team at European Wax Center. As a key member of our management team, you will be responsible for leading a high-performing team to achieve outstanding results, cultivating a positive work environment that fosters creativity and...
-
Customer Implementation Consultant
7 days ago
Detroit, Michigan, United States Fleet Cost & Care Full timeCompany OverviewFleet Cost & Care, a leader in software solutions for the equipment rental sector since 1993, is dedicated to assisting fleet operators in minimizing risks, expediting invoicing, and optimizing operational workflows. With over three decades of experience, our mission is to simplify business functions through structured processes and...
-
Junior Customer Service Operations Manager
7 days ago
Detroit, Michigan, United States MMG Full timeJob OverviewThe position of the Junior Customer Service Operations Manager is designed to implement strategic objectives that uphold our dedication to outstanding customer support and an enriching customer journey. This role will directly oversee local staff in enhancing customer service, managing service inquiries, and ensuring timely communication...
-
Junior Customer Service Operations Manager
7 days ago
Detroit, Michigan, United States MMG Full timeJob OverviewThe position of the Junior Customer Service Operations Manager involves implementing strategic objectives to uphold our dedication to exceptional customer support and a favorable client experience. This role will directly oversee local staff in enhancing customer service, managing service inquiries, and ensuring timely communication regarding...
-
Behavior Specialist
4 days ago
Detroit, Michigan, United States Elite School Staffing Full timeElite School Staffing is seeking a dedicated and passionate Behavior Interventionist to join our team. In this role, you will play a vital part in supporting students with behavioral challenges, fostering their academic growth, and empowering them to reach their full potential. As a Behavior Interventionist, you will collaborate closely with teachers,...
-
Lead Customer Solutions Engineer
1 week ago
Detroit, Michigan, United States Elastic Full timeAbout Elastic:Elastic is a pioneering open-source search company that empowers enterprise search, observability, and security solutions, all built on a unified technology stack that can be deployed in various environments.Our platform enables organizations to transform their data into actionable insights in real-time and at scale. Major enterprises such as...
-
Customer Service Manager
2 days ago
Detroit, Michigan, United States CGC Water Full timeJob Summary:The Customer Service Manager will lead and oversee the customer service team to ensure exceptional service delivery to our customers in the water treatment industry.This role involves managing day-to-day customer service operations, developing customer service procedures, and improving overall customer satisfaction.Key Responsibilities:Team...
-
Customer Service Manager
2 days ago
Detroit, Michigan, United States CGC Water Full timeJob Summary:The Customer Service Manager will lead and oversee the customer service team to ensure exceptional service delivery to our customers in the water treatment industry.This role involves managing day-to-day customer service operations, developing customer service procedures, and improving overall customer satisfaction.Key Responsibilities:Team...
-
Customer Engagement Specialist
1 week ago
Detroit, Michigan, United States Midcontinent Communications Full timeCompensation Structure: Base salary + monthly performance bonuses for promoting Midco's internet, television, and telephone services. Are you a sociable and enthusiastic person who thrives on recognition for your contributions? Midco is expanding its team and is looking for a dynamic sales professional. We provide extensive training to ensure your success....
-
Customer Service Liaison
17 hours ago
Detroit, Michigan, United States Hertz Full timeAbout Customer Service Representative at Hertz Corporation Main Responsibilities:Customer Engagement:To provide top-notch support services for clients via various communication channels ensuring seamless interactions.Troubleshooting:To efficiently address client inquiries by actively listening resolving their issues within agreed timelines maintaining...
![Dynatrace](https://contents.bebee.com/companies/us/dynatrace/avatar-nbMlN.png)
Customer Success Manager
2 months ago
The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.
Role & Responsibilities
- Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Build Dynatrace brand awareness and loyalty
- Defend against the competition
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Coordinate account activities with sales teams for Assigned accounts within territory
- Identify strategic, new business growth opportunities
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a Trusted Advisor
- Travel as required
- Minimum Requirements
- Bachelor's degree or equivalent work experience
- 2-3 years relevant experience in customer success, account management, or similar field
- Preferred skills and experiences:
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Dynatrace believes that potential is defined by more than qualifications or background. If you're passionate about this job, working in a tech environment, and are eager to learn, we invite you to apply.
Why you will love being a DynatracerDOE, annual salary is $70K - $110K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably's award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we're proud to be recognized on BuiltIn Boston's 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We've got it made—won't you join the #DynatraceLife?
All your information will be kept confidential according to EEO guidelines.
Discover moreGrowth opportunitiesWe support your career development and personal growth journey with knowhow, resources and dedicated time.
Take a lookFlexible workingWe believe in providing a flexible, fulfilling and trusting work environment that fits your current life situation.
Find out moreEmployee Resource GroupsWe support safe spaces for our employees to bring their authentic selves to work.
Learn howAbout DynatraceDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.
More informationAll your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.
Great Place To WorkDid you know that 93% of Dynatracers say we're a great place to work?
Take a lookBenefitsHave a look at some of the examples of how we care for Dynatracers.
Take a lookStay connected with usSign up to stay in touch and be up to date about new jobs at Dynatrace, get a glimpse in our culture and get to know our workplaces and Dynatracers.
Sign up for our communitynull
null
null
null
null
null
null
null
null
null