Computer Assistant

Found in: beBee jobs US - 2 weeks ago


Fresno, California, United States Department Of The Treasury Full time
Summary

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at



Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas: Wage and Investment Service Centers IDT/Victim Assistance - Field

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Receives requests from users of taxpayer account databases concerning problems in processing of data transactions. Reviews on-line computer reports and diagnostic transcripts to locate problems/errors.
  • Performs research to determine causes of problems/errors including system requirements, computer program requirements and processes, and the nature of transactions.
  • Reviews users' on-line transactions to identify and analyze where problems/errors occurred in the posting of transactions such as incorrect command codes, failure to follow prescribed data entry processes, or conflict with system programming. Researches cause for problems/errors using a wide variety of computer programs, IRS manuals, and computer manuals. Ensures procedures in the manuals are adhered to for proper processing.
  • Develops and recommends resolutions and initiates actions to correct problems. Contacts programmers to discuss corrections and changes to the programming. Participates in simulation testing of National Office programs, as well as the implementation of program changes.

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