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Senior Genesys Developer

2 months ago

Chicago, Illinois, United States Capgemini Full time

Title: Senior Genesys Developer
Location: Atlanta, GA / Chicago, IL (Onsite)

Job Description:

At least 3 to 5 years of experience in application development, focusing on multichannel self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX.
Functional and hands-on experience in developing Voice and Non-Voice applications (SMS, Email, Chat Bot, etc.) solutions using Genesys Cloud CX Architect.
Proficient in developing and implementing third-party integrations, such as AWS Lambda, Lex, Polly, and CRM systems like Salesforce.
Proven track record in delivering customer interaction solutions across various channels, including IVR, web, email, chat, SMS, and social media.
Thorough understanding of Genesys Framework Integration with internal and external components, and experience in delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
Deep knowledge of various Self-Service and speech recognition vendors, including hands-on experience with leading products from Amazon, Genesys, and Nuance, as well as knowledge of WFM Reporting and Analytics.
Experience in complex development environments, either single or across multiple platforms.
Must be a Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Recording, Reporting, etc.).
Ability to work effectively in a remote, virtual, and global environment.
Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief