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Senior Professional Services Solutions Consultant

4 months ago

Oakland, California, United States Clari Full time

About the Team

The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including professional services, customer success, digital success, and customer support.

About the Role

As a Professional Services Solutions Consultant, you'll be the primary person to implement our product and to ensure that our customers are getting value after going live. You will use your expertise and experience to provide best practices to the customer while helping them solve their challenges. The ideal candidate is curious, consultative, well organized, articulate, and excited about working in a fast-paced environment.

This is a fully remote position and we will consider candidates anywhere in the Pacific Time Zone.

Responsibilities

  • Work with new customers to understand their environment and their aspiration to optimize revenue operations and then gather relevant requirements
  • Discuss revenue operations strategy, provide best practices, and guide customers in operationalizing the Clari platform within their company
  • Translate requirements into standard use cases, configure the platform, confirm the solution with key influencers and executives, develop enablement plan, rollout Clari across their organization, and assist the customer in operationalizing and gaining value
  • Develop & maintain relationships with key customer champions, including VP Sales Operations/Revenue Operations, VP Sales, CRO, as well as other executives and leadership
  • Collaborate with customer and company thought leaders on best practices and extended capabilities
  • Proactively engage clients to drive product adoption and optimal product experiencesEnsure the customer will be a positive reference to other customers/prospectsFacilitate a smooth handoff to the Customer Success & Support teams
  • Build strong cross-functional relationships, working with Sales, Customer Success, and Support
  • Share your product expertise with the Product and Engineering teams to drive improvements and contribute to the roadmap

Qualifications

  • Minimum of 5 years relevant experience required, including functional, technical, project management, strategy, change management, and integration capabilities
  • SFDC Certified Administrator or similar level of skill/experience required; must be proficient with Salesforce administration, such as creating fields and formulas, building custom objects, updating role hierarchy, workflows, validation rules, configuring territories, and forecasting
  • Sales operations/revenue operations experience preferredSuccessful track record implementing transformational SaaS applications into complex enterprise environments with leading best practices and thought leadership
  • Experience in working with cross-functional teams including Customer Success, Sales, Product Management, and Engineering
  • Superior communications skills and demonstrated ability to communicate/present effectively at all levels of the organization including the C-suite
  • Skilled at problem-solving and decision making with the ability to navigate challenging situations in a professional manner

Perks and Benefits @ Clari

  • Remote-first with opportunities to work and celebrate in person
  • Medical, dental, vision, short & long-term disability, Life insurance, and EAP
  • Mental health support provided by Modern Health
  • Pre-IPO stock options
  • Well-being and professional development funds
  • Retirement 401(k) plan
  • 100% paid parental leave, plus fertility and family planning support provided by Maven
  • Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
  • Focus on culture: Charitable giving match, plus in-person and virtual events

It is Clari's intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari's compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.

The salary range for this position is $108,800 to $163,100. The compensation package for this position also includes stock options and company-paid benefits, including well-being and professional development stipends.

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