Current jobs related to Customer Success Specialist, 3rd Eye - Austin, Texas - Dover Corporation
-
Customer Success Operations Specialist
4 days ago
Austin, Texas, United States Leading Reach Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at LeadingReach Inc. This is a 100% remote position that requires a high level of expertise in the LeadingReach Administrative portal and LeadingReach CRM.Key ResponsibilitiesProvision LeadingReach accounts for customers and prospectsConduct outbound user...
-
Customer Success Operations Specialist
2 weeks ago
Austin, Texas, United States Leading Reach Inc Full timeAbout the Role:This is a 100% remote position where you will play a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through Enterprise contracts, website...
-
Customer Success Operations Specialist
2 days ago
Austin, Texas, United States Leading Reach Inc Full timeAbout the Role:This is a 100% remote position that plays a key role in coordinating with internal teams to promptly provision LeadingReach accounts and conduct outbound verification calls for end users. As the primary specialist at the forefront, you will be accountable for creating accounts generated through Enterprise contracts, website registrations, and...
-
Customer Success Specialist
4 weeks ago
Austin, Texas, United States Environmental Solutions Group Full timeJob Title: Customer Success SpecialistThe Customer Success Specialist position is a critical role in driving customer retention and growth for Environmental Solutions Group. This position is responsible for developing and maintaining long-term business relationships with customers, ensuring their satisfaction, and identifying opportunities for upsells or...
-
Customer Success Specialist
1 month ago
Austin, Texas, United States Environmental Solutions Group Full timeJob Title: Customer Success SpecialistJob Summary:The Customer Success Specialist plays a vital role in driving customer retention and growth by ensuring customer satisfaction. This position develops and maintains long-term business relationships by serving as an internal advocate and client liaison.Key Responsibilities:Serve as the primary point of contact...
-
Sales Associate
2 weeks ago
Austin, Texas, United States EssilorLuxottica Full timeJob Title: Sales Associate - Eye Care SpecialistAt EssilorLuxottica, we're passionate about delivering exceptional eye care and eyewear experiences to our customers. As a Sales Associate - Eye Care Specialist, you'll play a vital role in setting the standard of quality in our stores.Key Responsibilities:Consistently deliver sales plans and company objectives...
-
Eye Care Specialist
4 days ago
Austin, Texas, United States Visionworks Full timeOpportunity OverviewWe're seeking dedicated optometrists who are passionate about eye care and have excellent clinical skills. Our team is committed to providing exceptional patient experiences and offers a supportive and collaborative environment for professional growth.About UsMaster Eye Associates is a leading provider of eye care services, with 7...
-
Eye Care Specialist
7 days ago
Austin, Texas, United States Ascension Full timeAbout the Role:Evaluate and treat ocular motility disorders in a dynamic and supportive environment. Assess patient vision, eye position, and eye movement, and collaborate with ophthalmologists to formulate treatment plans.Responsibilities:Evaluate and treat ocular motility disordersAssess patient vision, eye position, and eye movementSupport...
-
Senior Technical Specialist
4 weeks ago
Austin, Texas, United States eTeam Inc Full timeJob DescriptionKey Responsibilities:We are seeking a highly skilled Senior Technical Specialist to join our team at eTeam Inc. The ideal candidate will have a strong background in system testing, with a focus on GPS, location, and fitness technologies.Key Qualifications:Strong working experience with field and lab testing in GPS, location, fitness, or...
-
Eye Care Specialist
4 days ago
Austin, Texas, United States Visionworks Full timeOpportunity OverviewWe're seeking dedicated optometrists who are passionate about delivering exceptional patient experiences and have a commitment to providing top-notch eye care. Our team is dedicated to making a meaningful impact on the vision health of our patients, and we're looking for like-minded professionals to join us.About the RoleAs an optometrist...
-
Customer Success Manager
4 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
-
Customer Success Manager
3 weeks ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences, driving customer growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and execute comprehensive customer success...
-
Customer Success Manager
1 month ago
Austin, Texas, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesDevelop and execute comprehensive customer...
-
Customer Success Manager
3 weeks ago
Austin, Texas, United States Primary Talent Partners Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Primary Talent Partners. As a key member of our organization, you will be responsible for driving customer success and delivering measurable outcomes.Key Responsibilities:Develop and execute customer success plans to drive business growth and customer...
-
Customer Success Manager
2 weeks ago
Austin, Texas, United States Jacobs Full timeJob Title: Customer Success ManagerAt Jacobs, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for ensuring the successful adoption and renewal of our StreetLight InSight product among our transportation and urban planning industry customers.Key...
-
Customer Success Architect
4 weeks ago
Austin, Texas, United States Pursuit Full timeAbout PursuitPursuit is a revolutionary software company delivering AI transformation across healthcare organizations.Job Title: Customer Success ManagerWe are seeking an operationally excellent Customer Success Architect who will work directly with the C-suite of our customers to ensure their AI model's roadmap sees success.You will be a Founding member of...
-
Customer Success Strategist
1 week ago
Austin, Texas, United States Navan Full timeAs a key member of the Navan team, you will play a critical role in ensuring the success of our Enterprise customers. Your primary responsibility will be to serve as a trusted advisor to these customers, helping them to maximize the value they derive from our platform.You will work closely with our customer C-Suite and executive teams, as well as our program...
-
Merchant Success Specialist
2 weeks ago
Austin, Texas, United States Easy Pay Direct Full timeAbout Easy Pay DirectEasy Pay Direct is a leading e-commerce payments company dedicated to empowering entrepreneurs to succeed online. Our mission is to provide innovative payment solutions that drive business growth and customer satisfaction.Role OverviewAs a Merchant Success Specialist at Easy Pay Direct, you will play a critical role in ensuring our...
-
Customer Success Associate
3 days ago
Austin, Texas, United States AutoRABIT Holding Inc. Full timeJob OverviewAutoRABIT Holding Inc. is seeking a highly skilled Customer Success Associate to join our team. As a key member of our customer success team, you will be responsible for fostering strong relationships with our enterprise clients, providing expert guidance, and ensuring their success with our solutions.Key Responsibilities:Customer Engagement:...
-
Customer Success Professional
1 month ago
Austin, Texas, United States Userpilot Full timeCustomer Success ManagerUserpilot is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our product.Key Responsibilities:Customer Advocacy: Act as the primary point of contact...
Customer Success Specialist, 3rd Eye
4 months ago
Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central — to create a premier, fully integrated equipment group serving the solid waste and recycling industry.
Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.
Our mission, "Improving Lives," drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities.
For more information, doveresg.Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion.
We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments:
Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve.
Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.
Operating Company:Environmental Solutions Group – 3rd Eye
Location:
Austin, TX
Reports To:
VP, Customer Success
Department:
Customer Service
POSITION SUMMARY:
The Customer Success Specialist position is integral in improving customer retention and increase upsells or referrals by ensuring customer satisfaction.
This position driven to get the customer to yes during the sales journey by uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations.
Your duties include responding to customer inquiries, managing customer accounts, and resolving issues with the help of upper management.This career requires a thorough understanding of your company's business model and products as well as the customers they typically attract.
Additional qualifications are customer service experience and strong communication skills. Some employers prefer candidates with at least a bachelor's degree in a relevant field.ESSENTIAL JOB FUNCTIONS INCLUDE:
- Serve as day to day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
- Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals.
- Facilitate interaction and workflow between project team members, including third party service providers, to ensure deliverables are on time.
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement.
- Own overall relationship with assigned clients, which includes managing on boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team.
- Communicate effectively with both internal and external senior level management to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Performs other various duties as may be assigned.
- Minimal travel may be required.
JOB SPECIFICATIONS:
- Associates Degree or equivalent work experience required.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process oriented mindset.
- Comfortable working across multiple departments in a deadline driven environment.
- Active team player, self starter, and multitasker who can quickly adjust priorities.
- Must be very self motivating, proactive, and have a self starter personality with a "can do" attitude looking to be a team player.
- Effectively and professionally communicate with customers via phone and in person.
- Ability to operate company provided technologies for reporting and documentation along with basic computer skills.
- Quickly become a subject matter expert on all company product lines, kits, and accessories.
- Must be detail oriented with a thorough approach to note taking and documentation.
DOVER COMPETENCIES:
Builds and Manages Collaborative Relationships
Customer Impact
Results Driven
KNOWLEDGE, SKILLS, AND ABILITIES:
Ethics and Work Standards:
Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others.
Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication:Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.
Teamwork and Relationships:
Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation.
Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad.
Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.Continual Improvement and Problem Resolution
:
Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
Accountability:
Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description.
Advises supervisor of concerns, problems, and progress of work in a timely manner.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Customer Service
