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Customer Service Representative

2 months ago

Oklahoma City, Oklahoma, United States Office Depot Full time

Job Summary:

The Service Advisor - Key Carrier is a part-time role at Office Depot, providing exceptional customer service and sales support to our customers. As a trusted advisor, you will utilize provided training to offer total solutions encompassing products, technology, services, furniture, and print offerings.

Key Responsibilities:

  • Build and maintain customer relationships by utilizing provided training to support sales offerings.
  • Demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers.
  • Utilize Office Depot's proven sales principles to proactively engage customers, drive sales, and assess customer needs to ensure satisfaction in every interaction.
  • Perform Leader on Duty functions while in the role, including opening and closing responsibilities.
  • Assist in the Print Services area to maintain efficient operation and ensure client orders are completed correctly and on-time.
  • Effectively utilize communication tools to request assistance and coordinate services for customers throughout the store.
  • Support management while acting as an LOD, assist in reviewing cash handling, cashier, and merchandise error logs, and perform other duties as assigned.

Requirements:

  • High School diploma or equivalent education preferred.
  • Minimum 1-3 years of experience in a related field, preferably in sales and/or customer service.
  • Basic computer skills and the ability to use technology for information and to access necessary information.
  • Strong interpersonal and communication skills, with the ability to establish a selling relationship with customers.
  • Adaptability to a changing environment and ability to assist others in a professional environment.
  • Excellent verbal and written communication skills, with the ability to process information/merchandise through POS register systems.

About Office Depot:

Office Depot is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence. We empower every business, professional, and consumer to achieve more every day.