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Overnight Loss Prevention Manager

4 months ago

Orlando, Florida, United States Marriott Full time

Job Number

Job Category Loss Prevention & Security

Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR


• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations


• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.


• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.


• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.


• Comply with applicable laws and safety regulations.


• Follow proper key control guidelines in loss prevention and in the property.


• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.


• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.


• Follow Duty of Care process for the protection of guests and employees.


• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.


• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Implements action plans to monitor and control risk.


• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.


• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.


• Oversees and guides the efforts of the Accident Prevention Committee.


• Oversees first aid program for guests and employees.


• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.


• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.


• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


• Serves as a role model to demonstrate appropriate behaviors.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service


• Meet quality standards and customer expectations on a daily basis.


• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.


• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities


• Analyzes information and evaluating results to choose the best solution and solve problems.


• Develops liaison with local law enforcement and emergency services.


• Informs and/or updates the executives and peers on relevant information in a timely manner.


• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

The salary range for this position is $56,000 to $73,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.