Front Desk Supervisor

3 weeks ago

Denver, Colorado, United States Sage Hospitality Group Full time

Why us?

he Embassy Suites by Hilton Denver Downtown and Convention Center

Are you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitality

This Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEEDTM-certified hotel is within walking distance of the best attractions in the downtown area.

The team at the Embassy Suites by Hilton Denver Downtown looks forward to sharing their experiences with you and can offer you an environment focused on learning and development. Come and choose your next career adventure at our Embassy Suites and not only have fun where you work but be a part of our unconventional, approachable, down to earth team

Submit your resume and application today

Rooms – This adventure gives you the ability to test your hospitality skills in a fast paced environment and see how much of an impact you have on the overall hotel operation.

Job Overview

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
  • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language may be required.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to communicate in person and on telephone frequently.
  • Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
  • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
  • Continuous standing 90% of time -communicating with guests.
  • No climbing required. No driving required.
  • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
  • Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Salary

USD $ USD $22.00 /Hr.

ID:

Position Type: Regular Full-Time

Property : Embassy Suites Denver

Outlet: Hotel

Category: Front Desk & Guest Services

Min: USD $20.00/Hr.

Max: USD $22.00/Hr.

Address: 1420 Stout St

City: Denver

State: Colorado

EOE Protected Veterans/Disability


  • Front Desk Supervisor

    2 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewSage Hospitality Group is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient and exceptional guest experience.ResponsibilitiesGuest ServicesSupervise the front desk operations to ensure a high level of service and hospitality...

  • Supervisor Front Desk

    1 month ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Sage Hospitality Group is set to hire a Front Desk Supervisor to join the Hotel Teatro team Step into a world where history meets modern luxury in the vibrant heart of Denver's Theater District. Nestled within the iconic walls of the historic Denver Tramway trolley building lies Hotel Teatro, a beacon of elegance and refinement, proudly standing as...

  • Front Desk Supervisor

    3 weeks ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.The Catbird is seeking a guest service focused Front Desk Supervisor to join their team As part of Sage Hospitality Group, we passionately strive to be the best...

  • Front Desk Manager

    1 month ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?The Embassy Suites by Hilton Denver Downtown and Convention CenterAre you looking for a place that will inspire and challenge you? Let us be that place, as we show you the joys of working in hospitalityThis Embassy Suites by Hilton is a gateway to Denver's lively downtown scene. Boasting a contemporary convention venue, our Silver LEEDTM-certified...

  • Front Desk Supervisor

    1 month ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Why us?Application open until September 30th or until filled.Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a LuxuryCollection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater totravelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro...

  • Front Desk Representative

    6 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesFront Desk Operations: Greet and check-in guests, handle room...

  • Front Desk Representative

    6 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Marriott Denver Tech Center, a member of Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their needs, and ensuring a memorable experience.ResponsibilitiesGuest...

  • Front Desk Representative

    2 days ago

    Denver, Colorado, United States Premise Health Full time

    Job SummaryPremise Health is seeking a highly skilled Medical Office Receptionist to join our team in Denver, CO. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesFront Desk Operations: Manage patient flow, answer phone calls, and respond to inquiries in a...

  • Front Desk Adoption Coordinator

    1 month ago

    Denver, Colorado, United States MAX FUND INC Full time

    Benefits/Perks401(k)Dental insuranceEmployee discountHealth insurancePaid time offVision insuranceOverview: As a Front Desk / Adoption Coordinator at MaxFund, you will be the welcoming face for visitors and the primary point of contact for potential adopters. You will play a crucial role in matching animals with loving families, ensuring smooth adoption...

  • Front Desk Representative

    6 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Marriott Denver Tech Center. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a smooth and efficient check-in and check-out process.ResponsibilitiesGuest...

  • Front Desk Coordinator

    2 days ago

    Denver, Colorado, United States University of Colorado Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at the University of Colorado. The successful candidate will provide exceptional customer service, manage front desk operations, and support administrative tasks.Key ResponsibilitiesFront Desk Operations:Welcoming patients and visitors, and ensuring a...

  • Front Desk Associate

    4 days ago

    Denver, Colorado, United States Brookdale Tamarac Square Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Associate to join our team at Brookdale Tamarac Square. As a key member of our community, you will be responsible for providing exceptional service to our residents, families, and visitors.Key ResponsibilitiesGreets all visitors entering the community, answers questions, ensures...

  • Front Desk Agent

    3 months ago

    Denver, Colorado, United States Wingate by Wyndham Denver Airport Full time

    As Guest Service Agent you will be a crucial asset to our innovative TEAM, creating lasting impressions for our guests. Your infectious enthusiasm, genuine smile, attentive service, and passion for hospitality will shine and set the tone for an unforgettable guest experience. TEAM Culture:Our TEAM culture motivates and encourages each individual member to...

  • Front Desk Coordinator

    6 days ago

    Denver, Colorado, United States University of Colorado Full time

    Job Summary:The University of Colorado is seeking a highly skilled and detail-oriented Front Desk Receptionist to join its team. As a key member of the College of Nursing, this role will provide exceptional customer service and administrative support to patients and staff.Key Responsibilities:Provide warm and welcoming greetings to patients and visitors,...

  • Front Desk Representative

    6 days ago

    Denver, Colorado, United States Sage Hospitality Group Full time

    Job OverviewWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at the Marriott Denver Tech Center, a member of Sage Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, responding to inquiries, and ensuring a seamless check-in and check-out experience for our...

  • Hotel Front Desk Associate

    2 days ago

    Denver, Colorado, United States Kimpton Hotel Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Night Auditor to join our team at the Kimpton Claret Hotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during overnight hours, providing exceptional service to our guests, and maintaining the highest level of accuracy and attention to...

  • Hotel Front Office Leader

    5 days ago

    Denver, Colorado, United States NWEA Full time

    Position Overview:We are seeking a skilled Front Desk Supervisor to oversee our front office operations. This role is crucial in ensuring that our guests receive exceptional service and that our front desk team operates efficiently.Key Responsibilities:1. Manage daily front desk operations to uphold our high standards of guest satisfaction.2. Recruit, train,...

  • Hotel Front Office Manager

    1 week ago

    Denver, Colorado, United States NWEA Full time

    Position Overview:The Art Hotel is seeking a skilled and experienced Front Desk Supervisor to oversee our front office operations. This role is crucial in ensuring that our guests receive exceptional service and that our front desk team operates efficiently.Key Responsibilities:1. Manage the front desk operations, ensuring that customer service standards are...

  • Hotel Front Office Manager

    4 days ago

    Denver, Colorado, United States NWEA Full time

    Position Overview:We are seeking a skilled and experienced Front Desk Supervisor to oversee our front office operations and ensure exceptional guest experiences.Key Responsibilities:1. Manage daily front desk operations, ensuring that customer service standards are consistently met.2. Supervise, train, and mentor front office staff to deliver outstanding...

  • Community Engagement Front Desk Coordinator

    6 days ago

    Denver, Colorado, United States VolunteerMatch Full time

    Volunteer Front Desk/Admin AssistantThis role at VolunteerMatch is an excellent opportunity for those who are enthusiastic about assisting others and wish to contribute positively to their community. As a Front Desk/Admin Assistant, you will serve as the initial point of contact for individuals seeking support. Your duties will encompass reception tasks,...