Application Delivery Manager

4 weeks ago

Schaumburg, Illinois, United States Zurich Insurance Company Ltd. Full time

Zurich North America is currently hiring an Application Delivery Manager and this person will work in a hybrid schedule out of our Schaumburg North America HQ. Will contribute to the application, development, maintenance, and improvement of a portfolio of business applications starting with Premium Audit, managing relationships with business and outsourcing partners to address application performance issues and drive service improvement.

Responsibilities:

  • Lead a team of specialists in your area to develop and implement IT business processes and manage performance across all activities, to achieve business objectives and continuously improve performance.
  • Lead the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements.
  • Partner with key stakeholders (e.g. compliance, audit, and business leaders) to assess the risks associated with proposed policies, regulatory change and give guidance to input into governance processes and standards.
  • Contribute to wider IT strategy, adapt, and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline to ensure they are in line with the business objectives.
  • Contribute to the assessment of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
  • Manage key internal and external stakeholder relationships across the organization to achieve engagement to change and provide technical leadership in the design and development of new IT solutions.
  • Ensure that IT requirements in own area of specialism are properly addressed in projects and ensures delivery of assigned IT projects or work streams is successful, collaborating with IT colleagues from across the wider function to deliver for the business.
  • Works with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication, and restoration of services in response to a major outage or disaster, as well as setting up IT services in coordination with the business.
  • Deploy in-depth knowledge in a functional area of IT to support internal clients by responding to requests and issues, acting within a number of complex processes and procedures to solve internal customer problems in conjunction with internal partners or external vendors.

Basic Qualifications:

  • Bachelors Degree and 6 or more years of experience in the Information Systems area OR
  • High School Diploma or Equivalent and 8 or more years of experience in the Information Systems area

Preferred Qualifications:

  • Strong knowledge of software development life cycle (SDLC) and agile methodologies
  • Proficiency in project management tools such as Jira or Microsoft project
  • Experience with DevSecOps practices and tools like CI/CD pipelines, Jenkins, Git, Docker, etc.
  • Hands-on experience with cloud platforms (AWS, Azure) and microservices architecture
  • Proven ability to lead cross-functional teams in a fast-paced, dynamic environment
  • Experience in managing vendor relationships and third-party software implementations
  • Strong understanding of IT governance and compliance, including security and data privacy regulations
  • Excellent verbal and written communication skills with the ability to articulate complex technical concepts via simple terms to non-technical stakeholders
  • Experience in stakeholder management, including presenting to leadership and facilitating decision-making
  • PMP, CSM, or other relevant project management certifications
  • ITIL Foundation or higher certification
  • Relevant AWS/Azure cloud certification
  • General knowledge of financial services industry including knowledge of insurance business processes

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: Yes

Linkedin Recruiter Tag: #LI-LH1 #LI-ASSOCIATE

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