Customer Care Specialist
2 months ago
Allied Seed is part of the GROWMARK system, an agricultural subsidiary serving more than 100,000 customers across North America, Canada, and Mexico.
At Allied Seed, our Mission is focused on advancing the forage, turf, and cover crop industry through a value-added pipeline of consistent and high-quality seed.
PURPOSE AND SUMMARY STATEMENT
Provides a positive customer experience to support brand loyalty.
Responsible for customer service functions pertaining to timely processing of orders from receipt to shipment and working with the warehouse.
ESSENTIAL JOB FUNCTIONS
Maintains a basic understanding of products and services offered by Allied Seed and answers customer inquiries as needed.
Process shipping paperwork needed for all manufacturing activities for orders.
Maintain database for certificates of analysis and ensure current germs are in place for prompt processing of orders.
Works with customer care team for seamless processing of an order thru invoicing.
Works with customers and sales teams to provide information as needed.
OTHER JOB FUNCTIONS
Cross trains with other Customer Care staff to provide uninterrupted customer support.
Follows Allied Seeds' Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures, as they apply.
REQUIREMENTS
Normally requires a high school diploma or the equivalent thereof, or 2 or more years of related work experience to demonstrate knowledge of basic Microsoft Office programs such as Outlook and Excel.
Able to read, assimilate, evaluate, and interpret technical data pertaining to production and quality testing.
Ability to provide coverage for all inventory and operations responsibilities as needed in all of the division's assigned product lines.
Able to actively contribute to all division initiatives.
Must have the ability to travel independently and overnight as needed.
Ability to work overtime as needed.
Ability and willingness to participate in required training that may include education on Allied Seeds' policies and procedures and additional training as it relates to the requirements of the position.
Employment may be contingent upon receipt of successfully passing pre-employment (post offer) background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
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