Client Support Specialist
1 week ago
Client Support Specialist
OVERVIEW OF THE ROLE
Wickstrom Plumbing, Heating & Cooling is a rapidly expanding service provider in Idaho, seeking enthusiastic individuals eager to develop their careers and enhance their skills.
This role is essential for managing the daily schedules of service and maintenance technicians, coordinating appointments, and organizing service calls for our team. The Client Support Specialist will assist HVAC and plumbing professionals by ensuring follow-ups on completed tasks. Additionally, this position will oversee the on-call schedule for service technicians and keep the customer database updated with accurate information.
KEY RESPONSIBILITIES
1. Demonstrate leadership qualities.
2. Provide exceptional customer service.
3. Manage multiple tasks efficiently.
4. Uphold company values consistently.
5. Achieve and surpass assigned objectives.
6. Adapt to changing circumstances while remaining organized.
7. Communicate effectively with managers, staff, and clients.
8. Take ownership of responsibilities and actions.
9. Pursue ongoing skill enhancement.
10. Utilize and learn various software applications.
DAILY TASKS INCLUDE
1. Address all overnight messages promptly.
2. Schedule and manage service calls as they come in using the dispatch system.
3. Update customers on job status from initiation to completion.
4. Maintain Service Agreements within the system.
5. Organize customer files and facilitate information flow between technicians and the office.
6. Follow up on completed jobs to ensure satisfaction.
7. Conduct outbound calls to Service Agreement clients.
WORK DETAILS
Job Type: Full-time
Salary: $20.00 per hour
BENEFITS OFFERED
- 401(k) with matching
- Dental and Vision Insurance
- Flexible work schedule
- Health Insurance
- Paid Time Off
- Training and Development Opportunities
- Parental Leave
- Profit Sharing
SCHEDULE
- Monday to Friday
COMPENSATION STRUCTURE
- Bonus and Commission Opportunities
EDUCATION REQUIREMENTS
- High school diploma or equivalent preferred
WORK ENVIRONMENT
In-person collaboration with the team.
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