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Manager, Change Management

2 months ago

Houston, Texas, United States GXO Logistics Full time


Job Description:

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

Are you ready to take your career to the next level? As the Change Management Manager, you will be responsible for leading all Procure to Pay training and change management activities, coordinated large scale training initiatives across the US and Canada, implementing a continuous training program for all Procurement systems, and acting as a supplier liaison on behalf of Procurement.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

  • Lead change management activities that include drafting and disseminating broad communications and training activities for Procurement related initiatives that may impact thousands of GXO employees in the US & Canada
  • Partner with key stakeholders to drive and develop an overall P2P Change Management strategy, process, approach, and playbook for GXO
  • Plan and deliver change management projects related to P2P programs in the US & Canada
  • Ensure visibility of change management projects and keep leadership up to date on progress, risks and known issues
  • Evaluate the effectiveness of the change management program and implement improvement strategies
  • Facilitate and lead cross-functional workshops and team meetings efficiently and optimally to identify, plan, and implement change initiatives with the ability to connect dots and influence key decisions
  • Design, develop, deliver, and evaluate training strategies and programs for over 1500 GXO end users that regularly use Procurement systems
  • Interface with over 3,000 suppliers to help educate them on GXO's Procure-To-Pay requirements and lead campaigns to increase supplier enablement
  • Measure and evaluate the impact of training initiatives on the organization
  • Provide ad-hoc training to employees on process-related issues, track and escalate non-compliance matters to Region management and leadership as needed.
  • Consult with P2P team and subject matter experts to assess training needs and develop learning solutions to meet those needs
  • Host live classroom, virtual, recorded, and on-site training sessions
  • Create recorded training sessions for continued or refresher education
  • Present training opportunities, gaps, and results to executive level leaders

What you need to succeed at GXO:

At a minimum, you'll need:

  • Bachelor's degree or equivalent related work or military experience
  • 5+ years of experience in training or change management role, specifically systems related
  • Strong organization, prioritization, team-work and communication skills (both written and oral) with ability to tailor message to the target audience
  • Prior experience leading large scale end user training programs specifically systems related
  • Prior experience with identifying learning needs and developing learning interventions
  • Prior experience with drafting enterprise wide communications and understanding stakeholder impact
  • Ability to travel 15% domestically

It'd be great if you also have:

  • Oracle Fusion experience
  • Understanding of End to End Procure-to-Pay Process
  • SharePoint Setup and Maintenance Experience

We engineer faster, smarter, leaner supply chains.

LI-JM4

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement