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About the Company: IQVIA is a global provider of commercial solutions focused on helping biopharma, medical device, and diagnostic companies deliver therapies to those in need. With a strong emphasis on patient support programs, IQVIA's teams work to provide access to markets and demonstrate product value to payers, physicians, and patients.

Job Title: Pharmacy Support Call Center Representative

Company: IQVIA

As a Pharmacy Support Call Center Representative, you will play a crucial role in providing payment assistance solutions to patients. This position involves fielding requests related to card activation, program eligibility, and troubleshooting submission rejections. Additionally, you will serve as the primary contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.

Responsibilities:

  • Provide initial support for customer requests via telephone, email, fax, or other available means of contact
  • Quickly assess and provide first level support for problem resolution
  • Document information specific to the resolution and escalate unresolved issues as needed
  • Recognize operational challenges and make recommendations to management
  • Ability to work 40 hours per week under moderate supervision

Requirements:

  • High School Diploma or equivalent
  • Pharmacy Technician experience required
  • HIPAA certified
  • Call center experience required (3+ years preferred)
  • Experience in medical claim processing is a plus
  • Bi-lingual (English/Spanish) is a plus

This is a remote position with the possibility of becoming a full-time employee. The hourly pay rate for this role is $18.00. IQVIA is committed to diversity and inclusivity, creating innovative solutions in the healthcare industry. Join us in our mission to create a healthier world.