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Customer Service Representative

4 months ago

Bridgewater, United States Paragon Staffing Full time
Paragon Staffing, LLC is a company that specializes in connecting job seekers with employers who are seeking temporary, contract, or permanent positions.
Due to the growth, Paragon Staffing, LLC is looking for qualified customer service representative to join our team We take the stress and trouble away from finding each individual the right employment opportunity

This is a Warehouse/Production/Distribution environment. Candidates with similar experience are strongly encouraged to apply

Responsibilities/Duties
  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Requirements/Skills
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Spanish is preferred but not required
Work Schedule
8:00AM to 5PM
Monday-Friday

Pay Rate:
$18.00-$20/hr

Location: Bridgewater, NJ