Credits Representative I

1 month ago

Detroit, Michigan, United States R1 RCM Full time

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Credits Representative I, you will help the Credits Department by reviewing and resolving outstanding credit balances within the established processes and compliance guidelines. Every day you will work in the Credits Department. To thrive in this role, you must effectively managing credit balance workloads and responds, resolves, and follows up on external and internal inquires in a timely manner. This position maintains consistent productivity and quality of work in a challenging, fast paced and rapidly changing environment. The representative must be able to work in a high volume, fast paced work environment and meet deadlines. The representative should have experience using word processing, spreadsheet, database, internet and e-mail, and demonstrated typing proficiency. The representative should have experience working effectively in time sensitive situations, multi-tasking and making prompt, responsible decisions. Lastly, the representative should have experience in a role that required strong interpersonal and problem-solving skills and should have demonstrated the ability to work independently and under pressure with minimal supervision and have excellent organizational skills.

The representative must be able to work Pacific Standard Time hours, within the hours of 6am – 6pm PST from their respective time zone, Monday through Friday. The representative will work 40 hours a week. This is a remote role. The representative will need to pass a background check and drug screen.

Here is what you will experience working as a Credits Representative I :

  • Timely and accurately resolving credit balances
  • Processing internal and external refund requests
  • Identifying trends and escalate where appropriate
  • Maintaining accurate, clear, concise and complete account notes and other relevant information
  • Closely adhering to set schedules and handling time standards
  • Maintaining confidentiality of all patient demographic, medical, and financial information, ensuring proper handling and disposal of confidential documents and adhering to HIPAA
  • Complying with all applicable Federal, State, local laws, and regulations
  • Responding to requests for information and resolve accounting discrepancies
  • Resolving unidentified payments through research
  • Ensuring all computer system entries are completed accurately and timely
  • Completing annual mandatory education review and competency programs

Required Qualifications:

  • High School Diploma or GED
  • 1 year healthcare hospital revenue cycle experience
  • Experience using EPIC and MS Office

For this US-based position, the base pay range is $ $18.93 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. )

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent )

To learn more, visit:

Visit us on Facebook )

#LI -TJ01 #TJ2022 #LI-Remote #Healthcare

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol "RCM."


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