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Customer Service Agent

4 months ago

Miami, Florida, United States Consider Posh Pro Full time

Job Title:
Customer Service Agent

Location:
Miami, FL

Company:
Consider Posh Pro

Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Agent to join our team.

The successful candidate will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.


Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries via phone, email, live chat, and social media.
  • Provide accurate and timely information regarding products, services, and policies.
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

Problem Resolution:

  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve product/service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Team Collaboration:

  • Work closely with other departments to ensure customer issues are resolved efficiently.
  • Share customer feedback and suggestions to improve the customer experience.

Continuous Improvement:

  • Stay up-to-date with product knowledge and company processes.
  • Participate in training and development opportunities to enhance customer service skills.

Qualifications:

  • High school diploma or equivalent required.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to handle stressful situations calmly and effectively.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.