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Customer Service Representative

2 months ago

Miami, Florida, United States Consulting Advantage Ltd Full time
Job Overview

We are looking for enthusiastic and customer-oriented professionals to fill the role of Support Agents in our Call Center. If you have a passion for assisting others and thrive in a dynamic environment, we encourage you to consider this opportunity.

As a Support Agent, you will serve as the initial contact for our clients, helping them with questions, concerns, and information about our offerings. Your role will be crucial in delivering outstanding service and ensuring that every client interaction is effective and positive.

Primary Duties:

  • Manage incoming inquiries from clients, addressing questions and resolving issues efficiently.
  • Offer detailed information regarding products, services, and account inquiries.
  • Accurately record client interactions in our customer relationship management system.
  • Diagnose and address client concerns while maintaining a high standard of satisfaction.
  • Work collaboratively with colleagues and other departments to enhance the client experience.
  • Follow up on outstanding issues to guarantee prompt resolution.
  • Stay updated on company policies, products, and promotions to effectively meet client needs.
  • Support team objectives and foster a positive team environment.

Requirements:

  • Experience in a call center or customer service environment is preferred.
  • Outstanding communication and interpersonal abilities.
  • Strong analytical skills and attention to detail.
  • Competence in using computers and familiarity with CRM software.
  • Ability to manage high call volumes while maintaining composure.
  • A positive mindset and dedication to delivering exceptional customer service.