Patient Service Representative Supervisor

1 month ago


Bradenton, Florida, United States Johns Hopkins Medicine Full time

POSITION SUMMARY:

Responsible for supervsion of office personnel and oversight of day to day departmental operations to ensure a positive, patient centric experience. This includes the consistent implementation and adherence to organizational policies and procedures as well as oversight of human resource managament such as: payroll, time and attendance, coaching and mentoring of the team's performance

Position Details:

  • Full Time, 40 Hours Per Week
  • Hours: 8am-4:30pm
  • LocationL: Bradenton, FL

KEY ACCOUNTABILITIES:

  • Supervises daily office operations to ensure all services are provided in a professional manner to meet the patient's, customer's, and provider's needs
  • Builds a collaborative, engaged team for an efficient, patient centric experience
  • Utilizes Language of Caring in all interactions
  • Orients, coaches, mentors and evaluates all office personnel within assigned area to ensure competency to meet hospital's high standards
  • Provides input into the annual budget and operates within the boundaries of an established budget
  • Monitors timely reconcilation and release of clinic charges and accurate point of service collection procedures to support revenue cycle metrics
  • Ensures process for same day authorizations is consistent with processes in financial clearance
  • Actively participates in process improvement initiatives to enhance quality outcomes
  • Ensures location specific metric collection and goal attainment
  • Oversees patient appointment processes and ensures patient access goals are attained

QUALIFICATIONS:

  • A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
  • 3 years medical office experience with knowledge of third party payer requirements and authorization experience
  • Ability to communicate effectively, both verbally and in writing, with strong interpersonal and team building skills; familiarity with medical terminology
  • Ability to prioritize and make sound decisions
  • Ability to supervise a team of Patient Service Rep employees
  • Knowledge of computer systems and electronic medical records

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.



  • Bradenton, Florida, United States Manatee Physician Alliance Full time

    Key Responsibilities Location: Downtown Bradenton, FL - Candidates must be Local - worksite: In-Person Manatee Physician Alliance LLC Manatee Physician Alliance LLC operates a network of medical facilities with a focus on various specialties including Preventative Medicine, Internal Medicine, Family Medicine, and more. The organization comprises a...


  • Bradenton, Florida, United States Manatee County Florida Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Manatee County Florida. As a key member of our 3-1-1 Call Center, you will play a vital role in providing exceptional service to our citizens.Key ResponsibilitiesProvide top-notch customer service to citizens, responding to their...


  • Bradenton, Florida, United States CQ Partners Full time

    Become a Part of CQ PartnersCQ Partners is a reputable healthcare organization committed to delivering exceptional patient care with a personal touch. We focus on fostering strong relationships with our patients, ensuring they receive the highest quality of service in a welcoming environment.We are on the lookout for a dedicated and organized Patient...


  • Bradenton, Florida, United States Lodgco Hospitality Full time

    Join Our Team at Lodgco HospitalityWe are excited to announce an opening for a Guest Services Representative. This role requires flexibility to work various shifts, including mornings and evenings. If you have a passion for delivering outstanding customer experiences, we would love to hear from you.About Lodgco HospitalityLodgco Hospitality is a leading...


  • Bradenton, Florida, United States PhysMed Bradenton Full time

    OverviewAre you a friendly and detail-oriented individual? PhysMed is in search of a dedicated Front Desk Coordinator to enhance our patient experience.Position SummaryThis role is perfect for enthusiastic team players who exhibit professionalism and a commitment to providing exceptional service to our patients. We are looking for candidates with experience...


  • Bradenton, Florida, United States Blake Medical Center Full time

    Nurse Residency ProgramJoin us at Blake Medical Center and embark on a rewarding journey as a Nurse Resident. Our commitment to fostering a supportive environment enables our nurses to transition smoothly from academic settings to professional practice.Position: Customer Service, RegistrarLocation: Not specifiedSchedule: Full-time, No WeekendsDepartment:...


  • Bradenton, Florida, United States Domino's Pizza LLC Full time

    **About Domino's Pizza LLC**We are a leading global pizza delivery company that prides itself on providing exceptional customer service and a fast-paced work environment.**Key Responsibilities:**Provide top-notch customer service to our valued customers.Work effectively in a team to achieve sales and customer satisfaction goals.Stay up-to-date with company...


  • Bradenton, Florida, United States PhysMed Bradenton Full time

    About PhysMed BradentonJoin the PhysMed team, a reputable healthcare organization dedicated to excellence across multiple locations. We focus on creating a professional and supportive work atmosphere where collaboration and patient satisfaction are paramount.Position: Patient Care CoordinatorWe are in search of a motivated, friendly, and detail-oriented...


  • Bradenton, Florida, United States PhysMed Bradenton Full time

    OverviewAre you a friendly and detail-oriented individual? PhysMed Bradenton is seeking a dedicated Front Desk Coordinator to enhance our patient experience.Position SummaryThis role is perfect for enthusiastic team players who possess a professional demeanor and a commitment to providing exceptional service to our patients.Key ResponsibilitiesWelcome and...


  • Bradenton, Florida, United States PhysMed Bradenton Full time

    OverviewAre you a friendly and detail-oriented individual? PhysMed is in search of a dedicated Front Desk Coordinator to enhance our patient experience.Position SummaryThis role is perfect for energetic and approachable team players who possess a professional demeanor and a commitment to providing exceptional service to our patients.Key...


  • Bradenton, Florida, United States State of Florida Full time

    NUTRITION PROGRAM SUPERVISORLocation: State of FloridaThank you for considering a career with the Florida Department of Health. We are dedicated to fostering a rewarding work environment that promotes public health and nutrition. Our organization offers competitive salaries, comprehensive benefits, and opportunities for professional growth within a dynamic...


  • Bradenton, Florida, United States Pristine Pineapple llc Full time

    Job OverviewThe Cleaning Services Operations Supervisor is responsible for overseeing the daily operations of our cleaning team, ensuring that high standards of cleanliness and customer satisfaction are maintained.Team Leadership:Recruit, train, and manage cleaning personnel.Organize work schedules and delegate tasks to optimize performance.Conduct...


  • Bradenton, Florida, United States Piesanos Stone Fired Pizza Full time

    Are you ready to elevate your career with a dynamic and expanding organization?Piesanos Stone Fired Pizza is a vibrant team of dedicated, diverse, and enthusiastic individuals who embody our "Do it R.I.G.H.T." core principles. We leverage these principles to fulfill our mission of delivering an exceptional dining experience for our guests, fostering a...


  • Bradenton, Florida, United States Regmovies Full time

    Hourly Operations SupervisorJob Category: Management - Theatre Requisition Number: HOURL017896Job OverviewPosition Summary:Regmovies is on the lookout for enthusiastic and motivating leaders with operational expertise to enhance the cinematic experience for our patrons and team members, while embodying our vision of being the premier destination for movie...


  • Bradenton, Florida, United States SUN COUNTRY CLEANERS INC Full time

    Join our team at SUN COUNTRY CLEANERS INC as a Customer Service Representative at our Dry Cleaning Kiosk.Kiosk Operating Hours: 1:00 PM - 7:00 PM Monday - Friday, Every other Saturday: 9:00 AM - 3:00 PM - Various LocationsBenefits:- WEEKLY PAY- Potential for WEEKLY ATTENDANCE BONUS- Paid Time Off (PTO)- PAID HOLIDAYSKey Responsibilities:(Duties include but...


  • Bradenton, Florida, United States Apollo Retail Full time

    OverviewJoin Apollo Retail, a leader in enhancing the presentation of products in the retail space. We are dedicated to ensuring that our clients' offerings are showcased in the best possible light, leading to increased sales and customer satisfaction. Position SummaryAs an Automotive Service Specialist, you will represent Apollo Retail while engaging with...


  • Bradenton, Florida, United States i4 Search Group Healthcare Full time

    Job OverviewPosition: Section CoordinatorLocation: Bradenton, FLShift: Full-time, No WeekendsPosition SummaryWe are in search of a dedicated Section Coordinator within a hospital environment to provide specialized knowledge and drive exceptional outcomes. Our collaborative team values the patient experience and is eager to welcome a remarkable individual who...


  • Bradenton, Florida, United States i4 Search Group Healthcare Full time

    Job OverviewPosition: Section CoordinatorLocation: Bradenton, FLShift: Full-time, No WeekendsPosition SummaryWe are in search of a dedicated Section Coordinator within a hospital environment to bring specialized knowledge and drive exceptional outcomes. Our team is committed to supporting one another, and we are looking for an outstanding individual who...


  • Bradenton, Florida, United States Signal Security Full time

    Branch Supervisor in DevelopmentCompensation: $18/hrWork hours: 9:00am-5:00pm, subject to adjustment based on operational requirementsMust secure Florida Security D-LicenseCandidate must be at least 21 years of ageMust maintain a clean driving recordSuccessful candidates will undergo a drug and background screeningThis role involves responsibilities...


  • Bradenton, Florida, United States Columbia Care Full time

    Position Overview As a Sales Associate at Columbia Care, your primary role is to offer support and information to clients seeking medical cannabis solutions. You will guide clients in choosing the right products tailored to their health needs. Key Responsibilities:Accurately completing and organizing intake documentationEnsuring compliance with patient...