Guest Services Representative
2 weeks ago
We are excited to announce an opening for a Guest Services Representative. This role requires flexibility to work various shifts, including mornings and evenings. If you have a passion for delivering outstanding customer experiences, we would love to hear from you.
About Lodgco Hospitality
Lodgco Hospitality is a leading multi-brand hotel management company committed to providing exceptional value, rewards, and pride to our team members, guests, and stakeholders. We focus on guest satisfaction and empower our staff to deliver the highest quality of service.
Position Overview: As a Guest Services Representative, you will play a vital role in welcoming guests at the front desk, ensuring they receive the utmost service in a friendly, efficient, and professional manner.
Key Duties:
- Manage guest check-ins, room assignments, and special requests
- Understand and adhere to daily hotel operations and policies
- Utilize the company’s operating systems and customer loyalty programs
- Assist guests with inquiries and resolve any issues promptly
- Maintain a tidy front desk and common areas
Essential Skills:
- Quick learner with the ability to thrive in a fast-paced environment
- Excellent communication abilities
- Proficient in computer and telephone operations
- Strong multitasking skills
- Flexible scheduling availability
Qualifications:
- Prior experience in customer service is preferred
Additional Information:
Successful candidates will need to complete a criminal background check, and a valid driver's license may be necessary.
Physical Requirements:
Applicants should be capable of effective verbal communication, attentive listening, standing for extended periods, and lifting items up to 50 pounds.
Work Hours:
This position may involve varying hours, including evenings and weekends.
Equal Opportunity Commitment:
Lodgco Hospitality is dedicated to a policy of nondiscrimination and equal employment. We value diversity and strive to create an inclusive workplace for all employees.
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