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Customer Service Representative

1 month ago

Stony Point, New York, United States VisionsHR Full time

Job Summary:

The Customer Service Associate will provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Answer general sales phone line regarding order status or warranty questions and assist as needed.
  • Field RMA warranty requests and process/send RMA paperwork via email to LSI representatives or end-users.
  • Send Order Acknowledgements to LSI Representatives and/or end users.
  • Send Tracking Information to LSI Representatives and/or end users.
  • Assist Inside Sales Coordinators with maintaining company MRP/CRM database.
  • Attend daily sales meetings and training programs.
  • Provide excellent customer service to any customer or rep contacting LSI.
  • Enter and process sample fixture order for Regional Sales Managers and Sales Representatives.
  • Field and organize order expedite requests.
  • Process Quick Ship Orders.

Requirements:

  • Minimum 1-2 years experience in Customer Service field.
  • University/College degree an asset.
  • Professional and outgoing.
  • Excellent telephone and email etiquette.
  • Excellent written and verbal communication skills.
  • Positive attitude.
  • Must be comfortable with using computer and Microsoft Office on a daily basis.
  • Ability to work in a team environment.
  • Effective time management skills.

Benefits:

  • Competitive salary, commensurate with position, skill level, and experience.
  • Company 401K.
  • Safe Harbor Plan: 3% (based on annual salary) safe harbor employer contribution into an account regardless of whether the employee contributes or not.
  • Medical/Insurance Contribution: 80%+ employer contribution, depending on plan.
  • Life insurance: employer-paid coverage of your annual salary up to a maximum of $50,000. Additional voluntary life insurance amounts are available.
  • Other voluntary insurances available: Dental Insurance, Eye Care, FSA, Dependent Care Reimbursement, Short-Term Disability, Long-Term Disability, Accident, Critical Care, Legal Shield, and IDShield.
  • 10 PTO (Vacation and Personal) Days (3 are needed for our December shutdown).
  • 10 paid Holidays annually.
  • 7 paid Sick Days.

VisionsHR is a proud Equal Opportunity employer. Applicants must be currently authorized to work in the United States.