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Process Improvement Manager Level 1, Full Time, Days, M-F 8AM-4:30PM
3 months ago
Department: Jackson Memorial Hospital - Operational Excellence
Address:1400 N.W. North River Drive, 10th Floor, Miami, FL 33125
Shift: Full-Time, Days, M-F, 8AM-4:30PM, On-Site
Why Jackson:
Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.
Summary
The Process Improvement Manager Level 1 will contribute to the achievement of Jackson Health System strategic plans through the development and leadership of performance improvement activities in operational and/or clinical arenas with minimal supervision. The Process Improvement Manager will utilize skills to drive performance improvement projects by conducting operational assessments; providing advanced statistical analyses; facilitating project teams and work groups; presenting project results and improvement proposals; and developing measurement tools, to enhance Jackson Health System operating capabilities. The Process Improvement Manager will be a self-starter; demonstrates excellent organizational and time management skills; be able to successfully manage multiple priorities with minimal supervision; possess excellent communication and presentation skills; and demonstrate tact and diplomacy under all working circumstances. The Process Improvement Manager will function as an empowered member of the Strategic Performance team and hold themselves accountable for team outcomes with direction from the Vice President of Business Process and Operational Improvement. This position acts in a confidential capacity to assist or aid department management. The position will have a significant role in processing confidential information.
Responsibilities
- Leads the culture change needed for an effective Lean process improvement system by directing, planning, implementing, analyzing and utilizing the methods and essential tools of Lean.
- Champions a culture of Stakeholder Empowerment through the design and implementation of a robust Lean education program, assisting organizational leaders in making Lean strategies actionable within individual departments.
- Collaborates with executive champions, process owners and improvement teams to identify Lean projects that will reduce errors, defects, and never events to improve patient safety and quality of care.
- Directs and implements Lean initiatives and strategies to optimize operational performance, productivity, and profitability by reducing or eliminating overproduction, waste, rework, delay, and process variation.
- Challenges the status quo and encourages break-through thinking to ensure Lean and continuous improvement principles are implemented in a manner that supports patient and family-centered care.
- Drive cultural transformation by applying Lean system thinking across all strategic initiatives.
- Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
Experience
Generally requires 3 to 5 years of related experience.
Education
Bachelor's degree in related field is required
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
