Customer Support Specialist, Klover

2 months ago

Chicago, Illinois, United States Attain Full time

About Attain

Built for consumers and companies, alike

In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem—whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You'll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role

Our Customer Support team plays an integral role in our user and customer experience. You'll support our inbound customer inquiries, largely through live chat conversations, and serve as a key point of contact and connectivity for our consumer products as a whole. We welcome ambitious ideas from the start

This is a fully remote position.

Preferred Qualifications

  • 2+ years of experience working in a customer support environment (call-center, B2B, B2C)
  • Strong knowledge of customer service software and development tools such as Zendesk, Salesforce, Helpdesk, etc.

What a typical week might look like

  • Serve as a first point of contact for live customer inquiries (via chat) and support responses
  • Identify customer needs and provide support throughout the Klover registration process
  • Analyze and report mobile application issues
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionality
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our product, sales and marketing teams

During your first few months at Attain, you'll:

  • Meet the members of the team We believe in our people, so we want to make sure you're introduced to all of the right team members to help you succeed. You will spend a significant amount of time with our Director of Customer Experience, Customer Operations Manager, Product Managers and senior CX team members.
  • Get to know Attain Immerse yourself in our product, interact with our in-app features, and get to know our consumers.
  • Enhance your skills You will become very familiar with the technology and tools that we use; Zendesk, JIRA and Firebase, just to name a few.
  • Make an impact Work with our department heads to define and deliver customer feedback, and collaborate with our department heads to share and drive insights, as well as support our product roadmap and in-app features.

We're excited to hear from you.

At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn't match every detail of the job description. If we don't see something that immediately fits, we will keep your resume on file for future opportunities.

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