Current jobs related to Customer Success Operations Analyst - Somerville, Massachusetts - SmartBear

  • Customer Success Manager

    4 weeks ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...

  • GTM Operations Analyst

    1 month ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip's cloud-native, no-code platform to solve...

  • Senior Analyst of Financial Operations

    3 weeks ago

    Somerville, Massachusetts, United States PUMA Gruppe Full time

    About UsPUMA is a global leader in the sporting goods industry, driven by a passion for sports and a commitment to innovation.Your RoleAs a Senior Financial Analyst in Wholesale Finance, you will play a crucial role in shaping our financial strategies. Your responsibilities will include:Reporting Management: Develop and oversee comprehensive reports on all...

  • Process Improvement Analyst

    2 weeks ago

    Somerville, Massachusetts, United States Mass General Brigham Full time

    Role OverviewThe Process Improvement Analyst will play a pivotal role in enhancing operational efficiency within the organization. This position is closely aligned with the ESP program, focusing on the development and enhancement of relevant content and materials.Key ResponsibilitiesContribute to the advancement of ESP materials and content.Lead smaller...

  • Global Head of Customers

    1 month ago

    Somerville, Massachusetts, United States Tulip Full time

    Tulip, the Frontline Operations Platform, is empowering the world's leading manufacturers to improve the productivity of their teams, the quality of their output, and the efficiency of their operations. With Tulip's no-code platform, manufacturers can empower those closest to operations to digitally transform their facilities and gain real-time visibility...

  • Senior Informatics Analyst

    34 minutes ago

    Somerville, Massachusetts, United States Tessera Therapeutics Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Senior Analyst to join our Digital team at Tessera Therapeutics. As a key member of our team, you will be responsible for designing, implementing, and optimizing Benchling configuration for sample management, data capture, and experiment tracking.Key ResponsibilitiesCollaborate with research...

  • Customer Service Representative

    3 days ago

    Somerville, Massachusetts, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • 340B Program Strategy Analyst

    3 weeks ago

    Somerville, Massachusetts, United States Mass General Brigham Full time

    Position Overview: The role of the 340B Program Strategy Analyst is critical in navigating the complexities of the 340B Program, which is continually evolving. This position requires a deep understanding of the program and a commitment to excellence in compliance and operational efficiency. Key Responsibilities: Assist in the leadership of the 340B...

  • Master Data Analyst

    4 days ago

    Somerville, Massachusetts, United States Dawar Consulting, Inc. Full time

    Job Summary:Dawar Consulting, Inc. is seeking a highly skilled Master Data Analyst to join our team. As a Master Data Analyst, you will be responsible for defining and maintaining processes to collect, integrate, and reconcile ongoing master data requirements for our clients.Key Responsibilities:Develop and implement data governance strategies to ensure data...

  • Retail Customer Advisor

    3 weeks ago

    Somerville, Massachusetts, United States Burlington Full time

    Join Burlington Stores, Inc. as a Sales Floor Associate and become part of one of the largest off-price retail chains in the country. Are you a friendly, enthusiastic individual with excellent organizational abilities? Do you thrive in a dynamic atmosphere where teamwork is essential to achieving success? Is contributing positively to your community...

  • Customer Service Ambassador

    1 week ago

    Somerville, Massachusetts, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our operations.Key ResponsibilitiesAssist customers with...

  • MDM Data Analyst

    1 week ago

    Somerville, Massachusetts, United States Mastech Digital Full time

    About the RoleWe are seeking a highly skilled MDM Data Analyst to join our team at Mastech Digital. As a key member of our data management team, you will be responsible for working with our scrum team to ingest data into Profisee, a cloud-based PAAS application hosted in our Azure Kubernetes environment.Key ResponsibilitiesDevelop and Maintain Matching...

  • Customer Service Representative

    3 weeks ago

    Somerville, Massachusetts, United States Morgan Memorial Goodwill Industries Full time

    Position Overview:The Sales Floor Associate is a vital part of our organization, serving as the primary point of contact for customers and donors. This role is essential in fostering a welcoming environment and ensuring a positive shopping experience.Key Responsibilities:- Operate cash registers efficiently and accurately.- Maintain the sales floor by...

  • Senior Informatics Analyst

    2 weeks ago

    Somerville, Massachusetts, United States Tbwa ChiatDay Inc Full time

    Senior Informatics AnalystTessera Therapeutics is a pioneering biotechnology company that is revolutionizing the field of genetic medicine. We are seeking a highly motivated and detail-oriented Senior Informatics Analyst to join our Digital team.About the RoleDesign, implement, and optimize digital solutions for sample management, data capture, and...

  • 340B Program Strategy Analyst

    3 weeks ago

    Somerville, Massachusetts, United States Mass General Brigham Full time

    Position Overview: The 340B Program is intricate and continuously changing, necessitating a high degree of specialized training and comprehensive knowledge. Mass General Brigham (MGB) is dedicated to establishing a formalized enterprise-wide 340B program, acting as the institutional authority on 340B Program services. Key Responsibilities: As a 340B Analyst,...

  • Restaurant Operations Manager

    2 weeks ago

    Somerville, Massachusetts, United States Domino's Franchise Full time

    Position OverviewAs a pivotal leader in our restaurant, you will oversee daily operations and ensure the highest standards of service and quality. Your experience in the food industry will be invaluable as you guide your team towards success.Key Responsibilities:Manage all aspects of restaurant operations during your shift.Implement cost control measures and...

  • Senior Analyst, IT Operations

    2 months ago

    Somerville, Massachusetts, United States Tessera Therapeutics Full time

    Your experience includes... Being highly organized and detail-oriented Planning eg: purchases and renewalsStrong communication and collaboration skills Software (or general IT) administration and/or management of technical platforms/toolsHistory of driving small projects in parallel to deliver "quick wins" 5+ years of relevant experience, ideally with...

  • Business Planning Senior Analyst

    1 month ago

    Somerville, Massachusetts, United States Mass General Brigham Healthcare at Home Full time

    As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty...

  • Junior Financial Insights Analyst

    3 weeks ago

    Somerville, Massachusetts, United States Puma Full time

    YOUR ROLE As a Junior Financial Analyst, you will play a crucial part in our financial operations by: Conducting budget and forecast analyses on retail store expenditures.Delivering comprehensive reporting and evaluations of retail store performance against historical and planned figures.Providing in-depth commentary on month-end financial outcomes related...

  • Restaurant Operations Manager

    4 days ago

    Somerville, Massachusetts, United States Northeast Foods, LLC Full time

    Job Summary:We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Northeast Foods, LLC. As an Assistant Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated employees.Key Responsibilities:Restaurant...

Customer Success Operations Analyst

4 months ago

Somerville, Massachusetts, United States SmartBear Full time

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

Customer Success Operations Analyst

  • The Customer Success Operations Analyst plays a pivotal role in the operational and technical facets of customer success. This mid-level position involves managing day-to-day tasks related to monitoring customers, creating relevant metrics, optimizing internal systems, and leveraging product data to enhance customer-centric metrics.
  • Reporting directly to the Director of GTM Analytics, the CS Operations Analyst collaborates closely with Customer Success Managers, Customer Adoption Engineers, Account Managers, and members of the R&D team to drive positive outcomes for clients. This is a pioneering role, requiring a self-motivated, problem-solving individual who can think creatively to develop innovative solutions.
  • Strong proficiency in SQL for data querying and manipulation, with experience in Salesforce (Lightning Apps, Process Automation Flows, Objects, Notifications, Integrations etc.) and Snowflake/Tableau being highly advantageous.

About the role

As a Customer Success Operations Analyst, you will:

  • Account Metrics Management: Calculate, monitor, manage, and report relevant account metrics and health scores for assigned clients, providing insights to inform decision-making and drive customer success initiatives.
  • Internal Systems Management: Work cross functionally for optimization of internal systems, ensuring alignment with business objectives and facilitating efficient workflows.
  • Operational Improvements: Continuously review and enhance internal customer success operations, streamline cross-departmental processes, and drive collaborative projects to improve overall efficiency and effectiveness.
  • Product Data Analysis: Utilize product usage data to identify trends and patterns, correlating product data with customer-centric metrics such as retention rates to drive informed decision-making and enhance customer success strategies.

We are looking for you if you have:

  • Experience: Minimum 2 years of experience in Customer Success or related go-to-market fields, with demonstrated expertise in Operations or Technical roles. Relevant courses or training are advantageous.
  • Analytical Skills: Proficient in analyzing metrics to identify trends, correlations, and opportunities for optimizing customer success strategies and driving positive outcomes.
  • Reporting: Advanced reporting skills with the ability to communicate operational data effectively to cross-functional internal stakeholders, informing decision-making and driving alignment.
  • Data Management: Strong proficiency in SQL for data querying and manipulation, with experience in Salesforce (Lightning Apps, Process Automation Flows, Objects, Notifications, Integrations etc.) and Snowflake/Tableau being highly advantageous.
  • Data Visualization: Familiarity with data visualization tools like Tableau or Snowflake, with the ability to create compelling visualizations to communicate insights effectively.
  • Product Knowledge: Understanding of product usage data and its correlation with customer-centric metrics such as retention, demonstrating the ability to leverage this knowledge to drive customer success.

Why you should join the SmartBear crew:

  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
  • We've won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

#LI-AS1

#LI-Hybrid