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Executive Lounge Attendant/Host

4 months ago

Bloomington, United States Radisson Hotel Group Full time

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Greeter/Host/Cashier is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The position of the Executive Lounge Attendant/Host has the ability to provide superior guest service experience in a fast-paced, upscale environment.

Key Responsibilities

Providing our guest with a courteous, efficient, and inviting experience to the Executive Class Lounge

  • Completing the opening checklist to ensure that the Executive Class Lounge is prepared for service.
  • Warmly and graciously greet all guests upon arrival.
  • Answer incoming phone calls to the Executive Class Lounge.
  • Responsible for the set up and breakdown of all Executive Class Lounge food and beverage presentation.
  • Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items.
  • Complete food and beverage requisition for the next day's delivery.
  • Restock, refill, clear counters and tables, washes dishes and vacuum lounge at the end of every shift.
  • Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
  • Abide by legal standards and alcohol training guidelines for alcohol service to guests.
  • Serving each guest on a one-to-one basis with utmost courtesy
  • Inspecting and maintaining overall cleanliness and appearance of The Lounge, including temperature, lighting, and music
  • Quickly clear dirty table settings and sanitize for the next seating
  • Maintains sanitary and safe work environment for guests

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis.
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
  • Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills

  • Minimum 1-year experience in an upscale restaurant, guest service or hotel environment.
  • Excellent attention to detail
  • Must possess the ability to handle multiple tasks
  • Excellent communication and interpersonal skills
  • Must possess a team spirited attitude and a willingness to help
  • Ability to effectively communicate with department managers, team members and guests
  • Ability to retain and give general hotel information
  • Ability to work a flexible schedule, including weekend and holidays

Physical Demands

  • Perform repetitive hand and arm movements;
  • Ability to lift, pull, push up to 70 pounds;
  • Must be able to push a luggage cart containing several pieces of luggage, up to 70 pounds each;
  • Must be able to squat, bend, kneel and twist;
  • Ability to stand for long periods of time;
  • Occasional lifting, pushing, or pulling of more than 50 pounds

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.