Key Account Manager

4 weeks ago

Jamaica, New York, United States Kuehne Nagel Full time
Are you passionate about delivering exceptional customer service and driving client satisfaction? QuickSTAT is looking for a dynamic Key Account Manager to lead our customer relationship management efforts. If you are ready to elevate your career in the biopharmaceutical logistics industry, this opportunity is for you Your Role As a Key Account Manager at QuickSTAT, you will be instrumental in maintaining and growing our client relationships. You'll coordinate with internal teams to ensure client needs are met efficiently, playing a crucial role in our mission of customer service excellence and operational efficiency. Your Responsibilities
  • Develop and maintain strong relationships with key clients, ensuring their needs are met and proposing solutions to meet their objectives.
  • Lead the Customer Relationship Management (CRM) team to meet client deadlines and provide comprehensive coverage.
  • Serve as the primary contact between key clients and internal teams.
  • Address and resolve client issues and complaints to maintain trust.
  • Contribute to new sales, prepare daily activity reports, and maintain awareness of live shipments.
  • Attend off-site client meetings, provide shipment updates, and support clients outside regular hours as needed.
  • Maintain Quick systems, ensure compliance with company policies, and monitor client accounts.
Your Skills and Experiences
  • 5+ years in the industry with extensive customer service experience, particularly in biopharmaceutical courier operations.
  • Strong risk assessment, problem-solving, customer care, communication, conflict resolution, and time management skills.
  • College/University B.A./B.S. or equivalent
  • Dangerous Goods/Restricted Article Regulations Certified, GDP Training and IATA Dangerous Goods by Air certification.
Good Reasons to Join At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $85k-$100k. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TW

NOTICE TO THIRD PARTY AGENCIES

Please note that Q International Courier, LLC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Q International Courier, LLC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Q International Courier, LLC explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Q International Courier, LLC.

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