Customer Service Manager 1
3 weeks ago
We develop innovative solutions to tackle present and future mobility issues by designing a wide array of transportation systems and digital mobility solutions. When you join us as a Customer Service Manager at JFK New York Airport, you become part of a global community dedicated to addressing real-world mobility challenges and delivering impactful international projects.
The primary role entails collaborating with the Senior Customer Service Manager to ensure the JFK AirTrain passengers receive a top-notch customer experience. This involves enhancing all aspects of customer experience, fostering a positive work environment, handling team conflicts, and working towards a world-class customer service environment for AirTrain passengers.
Key Details:
Job Category: Customer Service Manager
Location: JFK New York Airport
Reports to: Senior Manager, PMO
Direct Reports: Customer Service Supervisors
Main Responsibilities:
- Promote a safety culture
- Implement safety policies
- Conduct investigations for incident prevention
- Develop a customer service strategy
- Collaborate with Customer Service Leadership
- Monitor industry trends and customer expectations
- Resolve customer issues and escalations
- Evaluate and enhance service processes
- Identify areas for improvement and implement strategies
Educational Requirements:
- Some college or equivalent work experience
- Bachelor's degree in business administration or related field
Experience:
- 3-5 years in customer service management
- Proficiency in customer service strategies
- Strong leadership and communication skills
Competencies and Skills:
- Leadership
- Customer Focus
- Communication
- Problem-Solving
- Relationship Building
- Adaptability
- Technical Savvy
- Strategic Thinking
- Team Management
- Time Management
Additionally, a valid New York State driver's license is required for this role.
We value continuous learning and personal growth and offer a salary range of $100,000 to $120,000. We are dedicated to fostering an inclusive and diverse workplace, providing equal opportunities for all applicants without regard to various factors.
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