Director of Room Operations

1 month ago

Dayton, Ohio, United States Marriott at the University of Dayton Full time
Salary range: $70,084.66 to $87,605.82

The Marriott at the University of Dayton and Concord Hospitality is searching for an energetic and driven Director of Rooms, who has experience in leading teams toward success

As the Director of Rooms, you will be responsible for delivering the best service, quality and value to every customer, every time. Excellent customer satisfaction will be the backbone and philosophy of the Front Office and Housekeeping Department. As a leader, you will personally demonstrate a commitment to customer service by responding promptly to guest needs, committing to satisfying every guest and ensuring that your staff is trained to meet high standards and rewarding responsive guest assistance for your team.

RESPONSIBILITIES:

Manage department within budget. Accurately forecast expenses. Prepare annual departmental budget that accurately reflects the department's operations plan. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials, and other costs to achieve budget. Complete reports (i.e., forecasts, annual budgets, action plans, etc.).
Manage people according to Concord values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Promote employee empowerment. Monitor payroll hours and reports. Demonstrate positive leadership, which inspires employees to meet and exceed standards. Conduct performance appraisals and provide accurate and timely feedback. Perform in the capacity of any person supervised to include cross-training.
Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Ensure employees fully understand performance standards, review process, and reward successes.
Manage safety program to protect guests and employees; ensure OSHA requirements are met. Use ongoing safety plan to minimize workers' compensation claims.
Maintain physical product standards by routinely inspecting guest rooms, public areas, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels. Inspect rooms for VIP arrivals. Inspect linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Purchase all basic cleaning supplies, linen, equipment and month-end inventories. Maintain lost and found.
Submit work orders to the maintenance department on a timely basis and follow-up to ensure completion. Justify requests for capital projects using ROI.
Manage security procedures such as key control and lost and found. Assures property operation meets internal audit standards. Coordinate with General Manager and Chief Engineer in the repair and maintenance program as related to guest rooms and public areas. Maintain neat and organized work areas. Report all unsafe conditions immediately. Attends as well as schedules and conducts departmental meetings.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Source: Hospitality Online

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