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Field Service Technician

4 months ago

Hayward, California, United States Aerotek Full time

Description:

-Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products.

-Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance, and breakdowns to maintain effective customer service.

-Maintain records of all service activities and business reporting documentation through the use of customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements.

-Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers.

-Ensure proper communication of customer preventative maintenance schedules and future service needs.

-Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer.

-Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment.

-Partner with sales representatives concerning potential customer applications for equipment replacements.

-Consistently present a professional image, both in personal appearance and condition of company equipment.

-Assist manager by making territory boundary changes and customer alignment recommendations.

Skills:

Electrical, Mechanical, Troubleshooting, Repair, Schematic, Maintenance technician, Hand tool, Electronics, Blueprint, Wiring, Hydraulics, Field service

Top Skills Details:

Electrical,Mechanical,Troubleshooting,Repair,Schematic,Maintenance technician,Hand tool,Electronics,Blueprint,Wiring,Hydraulics,Field service

Additional Skills & Qualifications:

-High school diploma or equivalent

-Valid driver's license

-Minimum of two years' work experience to include:

-Troubleshooting, diagnosing and repairing mobile equipment.

-Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine.

-Demonstrated experience working in direct contact with customers on service-related activities.

-Demonstrated ability to work independently with minimal supervision.

-Safely use hand and power shop tools, equipment, and diagnostic devices.

-Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary Tennant systems.

-Understand and manage expenses within the service operation.

-Good verbal communication skills, customer-centric attitude, and approach.

-Basic estimating and inventory management skills.

Experience Level:

Intermediate Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.